Difference between Employee Service Center and Employee Center

[Vegard S]

I'm looking at Employee Center to determine if this is a product I want to recommend to a customer, with a long term strategic outlook. 

While looking at this, I want to train myself in this new product and see if there's any available courses on NowLearning. But I can only find courses for Employee Service Center. 

So my question is, are these two products built on the same tech? Are they related? How are they different? Would it suffice if I take the courses and certification for Employee Service Center?

[Community Alums]

Hi Vegard,

Employee center is basically part of Employee service center.

Employee service center is the primary location which is a dedicated portal to cater the HR services and Employee center mostly talks about below things :

Employee to-dos page
Employee requests page
Employee knowledge page
Employee catalog page
Employee org chart page
Employee live chat overview

To learn more you can refer to the docs below: https://docs.servicenow.com/bundle/rome-employee-service-management/page/product/human-resources/concept/understanding-employee-service-center.html

and  https://docs.servicenow.com/bundle/paris-hr-service-delivery/page/product/human-resources/concept/understanding-employee-service-center.html .

To answer your question both are built on the same tech. and if you learn through courses about HRSD, that should suffice. also read through the docs i mentioned above.

Don't forget to mark my answer as Correct & Helpful, if applicable.

Thanks

Sandeep

[Øyvind Fosse]

Hi @Sandeep Dutta please see my comment below. there is a difference between employee center and employee center pro. only the latter aligns to Employee Service Center capabilities and they are both new portals that will be available through the store. 

[Øyvind Fosse · Accepted solution]

Hi @Vegard S  
There will be more enablement coming out but what you should keep in mind is that there will be two new products coming with Rome. Employee Center and Employee Center pro. In terms of technology they are both built on the service Portal foundation so nothing new there. However they come with an additional set of widgets and capabilities.

The first consideration you should make is in the tier. to compare with current capabilities we map as follows:

Employee Center = Service Portal
Employee Center Pro = Employee Service Center

For example EC will have requests, IT tasks and knowledge but with EC pro you get access to advanced capabilities such as Employee to-dos, content publishing, ML driven personalisation, Campaigns and more. it also comes with the widgets previously delivered with Employee Service Center.

Outside of capabilities there is a new design and added widgets that support an enterprise wide employee centric design philosophy. It also looks much better if you ask me 😉

For any customer currently using Service Portal they should consider a portal migration to EC as it is designed to provide a better user experience. if your customer is already using Employee Service Center then they are entitled to EC Pro and have foundation in place so they can instead adopt the individual widgets onto their existing portal after evaluating which ones they find to be relevant. 

EC and EC pro will be a downloadable item from the ServiceNow Store soon.

[Vegard S]

Thank you Øyvind! This sounds great!

The scope I'm working within is basically to create an intranet-like portal for "all things", whether it be ITSM, HR, FSM, CSM, Knowledge, local or company wide news or what have you. The end user should not have to worry about where he/she belongs, but rather what's relevant for them at any given time.

The capabilities I'm looking for is being able to create content channels to dynamically serve content to users based on their roles and/or groups. This will ensure scaleability for years to come. 

Furthermore, once we've reached the conclusion that this is the product to go with, we'll create a site wide portal theme to suit the design profile needs of the customer. I'm fully aware I will probably have to override most out of the box CSS, but I'm prepared to take on this challence.