HR Case Creation for Alumni/Terminated Employees via Outlook Forwarding

[dasariyaswa]

• We have a requirement in ServiceNow HRSD to support alumni/terminated employees who are no longer active users in the system.
• These former employees need to contact HR using their personal email accounts.
• Because these users are inactive and cannot access the HR portal and ServiceNow should automatically create an HR case from the forwarded email.
   
  Please provide helpful solutions for this scenario!!