Difference between Employee Service Center and Employee Center

Vegard S · ‎09-02-2021

I'm looking at Employee Center to determine if this is a product I want to recommend to a customer, with a long term strategic outlook.

While looking at this, I want to train myself in this new product and see if there's any available courses on NowLearning. But I can only find courses for Employee Service Center.

So my question is, are these two products built on the same tech? Are they related? How are they different? Would it suffice if I take the courses and certification for Employee Service Center?

Øyvind Fosse · ‎09-02-2021

Hi @Vegard S
There will be more enablement coming out but what you should keep in mind is that there will be two new products coming with Rome. Employee Center and Employee Center pro. In terms of technology they are both built on the service Portal foundation so nothing new there. However they come with an additional set of widgets and capabilities.

The first consideration you should make is in the tier. to compare with current capabilities we map as follows:

Employee Center = Service Portal
Employee Center Pro = Employee Service Center

For example EC will have requests, IT tasks and knowledge but with EC pro you get access to advanced capabilities such as Employee to-dos, content publishing, ML driven personalisation, Campaigns and more. it also comes with the widgets previously delivered with Employee Service Center.

Outside of capabilities there is a new design and added widgets that support an enterprise wide employee centric design philosophy. It also looks much better if you ask me 😉

For any customer currently using Service Portal they should consider a portal migration to EC as it is designed to provide a better user experience. if your customer is already using Employee Service Center then they are entitled to EC Pro and have foundation in place so they can instead adopt the individual widgets onto their existing portal after evaluating which ones they find to be relevant.

EC and EC pro will be a downloadable item from the ServiceNow Store soon.

View solution in original post

Øyvind Fosse · ‎09-02-2021

You are on to a very interesting topic. There is actually a SIG on this topic that you might want to check out:
https://community.servicenow.com/community?id=community_article&sys_id=df72ee30dbb13414fb4ae15b8a9619c9

EC is a great start. here you have a "portal for all things". the next step is to make it intranet like. Here EC Pro will have several capabilities to support you such as content publishing and micro sites to deliver targeted content. Campaigns to deliver proactive content to users and more advanced ML/AI driven widgets. You can read more about EC and EC pro here:

https://docs.servicenow.com/bundle/rome-employee-service-management/page/product/human-resources/concept/understanding-employee-service-center.html

Another topic to consider is to add additional intranet like features such as CMS. For example Newrocket has developed a CMS to support the portal:

https://www.newrocket.com/content-management-system