Hi @SnehaSaran15
You can try clearing the cache and reloading the browser, or check the article specific settings. These methods are elaborated below:
1) Clear Cache and Reload the Page:
Sometimes, changes might not reflect immediately due to caching. Clear your browser cache or try accessing the knowledge article in an incognito window.
2) Verify Article Configuration:
Open the knowledge article in question.
Check the article-specific settings to ensure there is no override enabling comments.
Thanks,
Hope this helps.
If my response proves helpful please mark it helpful and accept it as solution to close this thread.
