Stop additional comments from showing to user or sending notifications for a specific HR Service

[Isaiah1]

For only 1 specific HR Service, I would like to do the following:

1. Prevent the agent from keying in additional comments box via native or Agent Workspace.
2. If 1 is not possible then to ensure that Additional Comments do not appear on the front end for the subject person of the case 
3. If 1 is not possible to ensure that any AC entered do not trigger notifications to the subject person of the case 

Specifically this is for Employee Relations case so I don’t want the person under investigation to be triggered or alerted. 

[Sohail Khilji]

Hi @Isaiah1,

You can create a UI policy on additional comments either to hide the field or make the field readonly. This will help you attain your target.

Let me know if you need any other helps...

[Community Alums]

Hi @Isaiah1 ,

I tried your problem in my PDI and it works for me 

You can create one UI policy or OnLoad Client script in my example I created UI policy 

Please check below images for reference 

I gave filter condition like active is true

You can configure as per your requirment

Result 

Here active is true so additional comments are not visible.

By doing this Additinal comment is not visible on front end

Please mark my answer correct and helpful if this works for you

Thanks and Regards 

Sarthak