HelloI have a service set as "Show case to subject person" When I open a case as SW person for NADJA in ESC I see "activity" attachments comments all this BLUE section: Then I impersonate Nadja and I do not see BLUE section at all: I checked my PDI ...
Hi i was getting no value when using g_form.getValue("sysparm_item_guid") i have verified it using alert it is displaying empty. I have used UniqueValue() but the sys_id are different and also i have used gel it is also not working can anyone help me...
Hi , I have a requirement , that I have added worknotes to the interaction form.Once I create a new case from the interaction , I should get all the Interaction worknotes onto my newly created case worknotes field.How can I achieve this requirement ,...
I am looking for APM (Application portfolio management) study material for certification . can anyone help me with the dumps, material or any guidance?
Hi All,I have requirement where HR case will be created through email to case creation. Once case will be created ServiceNow send a response automatically with some message. How can we achieve this? Please explain with details.
HI Team, Is it possible to activate HR plugin on our personal developer instance. Right now I am on Istanbul and cannot find any plugins associate with HR in the list of plugins. Any suggestions are greatly appreciated.
The user's approvals are not showing in To-Dos in employee service center portal UI but the approver got triggered and is available under HR Case form related link approver tab. Can anyone help me on the cause of this issue?
Hello, I was wondering if it is possible to track user activity and clicks related to attachments on knowledge articles. Specifically, my team would like to track how many times an attached PDF or other document on a knowledge article is opened by a ...
Hello All, As we know we have 2 things when it comes to leave in HR module 1)leave of absence and 2) Parental leave. I want to know if the employee is applying for leave of absence reason like casual leave etc then how can we show on HR profile of re...
Hi i have 2 fields in record producer form which is 1.personal information type(choice field) 2.personal information change type(choice field), we have a condition to show the label on form as belowif personal information type= "other" and personal i...
When it comes to move the Checklist from one instance to another, we often try to move them 1. via update set2. extract xml of checklist. But after some time we find that they both approach is not helpful in this case.Here the solution to move it.con...
User creates a HR case and creates a HR task and attach something to the HR task whenever the HR case status changed to closed then attachment will copy to the HR case as well.What it is attach in the task, must be only there and not in the parent ca...
Is anyone aware of this type of ERROR - Illegal access to package_private script include MARS_RPhrUtil: caller not in scope sn_hr_coreAny help would be greatly appreciated.Thanks,Puja
One of our HR Teams is looking to use ServiceNow to track Leaves of Absence. Some of the requirements provided to me look to already exist within the HR Total Rewards COE. I can also see a module at HR Administration > Leaves of Absence, which look...
