Change RITM State Based on a Date/Time catalog variable
Hi, I'm struggling to find a way to set the RITM state to 'Resolved' based on reaching of the the actual date of a date/time variable. What is the best way to do this?
Forum Posts
Creation of hr task
Hi All,I want to create a hr task after the state of the case is closed complete. After that a checklist should be created . Kindly suggest on how to achieve this .
Resolved! How to hide Activity tab in HR tasks in Service portal
Hello,I try to hide the activity tab for HR Task for the OnboardingI tried from "Standard Ticket configuration" for the 3 tables below, with "answer = false, or other conditions" for activity, in the visible script but nothing works.- sn_hr_core_task...
Create a HR task
Hey all I have a requirement where I need to trigger HR task to all the user which are selected in a list collector field in another HR task. This HR task need to be triggered on a specific day which we will be on 7th day after the last task where us...
Create button to show/hide checklist items
Hi, I have a requirement to create a button to show/hide checklist items when checklists have dozens of items, the items that are checked should be hidden from the list on the HR Agent Workspace. Does anyone know how this could be achieved via button...
Show/hide items from Checklist
Hi,I have a requirement to create a button to show/hide checklist item on HR Agent Workspace, specially for certain checklists with dozens of items, the items that are checked should be hidden from the list. Does anyone know how this can be achieved?...
Attachment has to be mandatory on portal
Hi,I was having a record producer where it consist of variable i.e., true or false when a user select true attachment has to be mandatory and when user select false attachment is not a mandatory and the attachment is disabled in portal using portal s...
Agent Workspace for HR - UI Builder - displaying dynamic data in the component
hello, I am currently using UI Builder on the HR case page.I would like to display dynamic data within a form type component.I tried to use @Data.record.sysId in the config tab, in the sysid field without success.The data is obtained from a new table...
HR agent workspace allign text right
Hello experts, We are looking for a way to allign list cell text (headlines are alligned OOTB) to right in the HR agent workspace. for example: Any suggetions? Thanks, Tomer
Agent Chat Response Timer
Hello, We have recently implemented Agent Chat, and wanted to know if ServiceNow has an Agent response timer. When Agents are working multiple chats and cases, the Agents want some indication (timer) that shows that it was 5 minutes since the last ti...
After cloning prod to test trying service catalog request it re-directing prod url
After cloning prod to test trying service catalog request it re-directing prod url.
How to get Downloadable link of Excel sheet for record producer in service portal for non admins
Hi All, I have a requirement that,In the description of record producer after clicking on "Template" the excel sheet should get download.I have given the try making use of insert link but that is only working for "admins" and not for "non admins" as ...
How to update interaction creation page?
We have a requirement to update the fields visible when creating an interaction from the HR Agent Workspace. Does anyone have any ideas on how to do this? This is the form OOB: Thanks so much!
HRI Case User Acceptance workflow
Hi All, We are trying to modify the HRI Case User Acceptance workflow . Below is an image of the same . So , When a case is created by an user ,an agent works on it and provides solution on case and moves the case to "Awaiting acceptance" state . T...
Resolved! Trigger an activity set of HR lifecycle event
we can trigger an activity set after another activity set completes but is it possible to trigger it once all activity of dependent activity set get completed except one for eg: Survey. Requirement is to trigger the subsequent activity set and leave ...
