Disable "{hr_service_name} case was created" info message on Case Creation in HR Agent Workspace

gtgauravtya · ‎08-30-2024

When i am creating a case via portal as agent in HR Agent workspace , I am getting a message "{hr_service_name} case was created. I want to remove this message.

Can anybody help with source of this message.

michaelj_sherid · ‎08-30-2024

Hi @gtgauravtya I found the object that is controlling this. It is the sys_ux_client_script named -trigger case creation or modal. This is a read-only object, but is the one that is presenting the message.

Regards,

Mike

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Sandeep Rajput · ‎08-30-2024

@gtgauravtya Please do a contains search with 'case was created' keyword in the following places.

1. In message field of sys_ui_message

2. In script field of Business rule(sys_script) and Script include(sys_script_include)

Hope this helps.

gtgauravtya · ‎08-30-2024

I tried it....not able to find anything.

Sandeep Rajput · ‎08-30-2024

Try searching in client scripts, UI Action and server side widget scripts.

gtgauravtya · ‎08-30-2024

Hi ,

I have searched via studio and searched in client scripts , widgets as well.

Not able to find.