Disable "{hr_service_name} case was created" info message on Case Creation in HR Agent Workspace

[gtgauravtya]

When i am creating a case via portal as agent in HR Agent workspace  , I am getting a message "{hr_service_name} case was created. I want to remove this message.

Can anybody help with source of this message.

[Najmuddin Mohd]

HI @gtgauravtya ,
Navigate to System Diagnostics > Script Tracer.
Click Start tracer.
Repeat the creation of the case.

Now you fill find the logs which were used in the backend which will help you to get the associated record.

Regards,
Najmuddin.

[michaelj_sherid]

@gtgauravtya You will find this is originated in the sys_ux_client_script record where the UX client script is named createCase. 

If my answer has helped with your question, please mark my answer as an accepted solution and give a thumbs up.

Regards,

Mike

[gtgauravtya]

Thanks Mike. but this is not that one. id there any other place to have similar message.

I tried changing message content  ,it is not changing in front end

[michaelj_sherid · Accepted solution]

Hi @gtgauravtya I found the object that is controlling this. It is the sys_ux_client_script named -trigger case creation or modal. This is a read-only object, but is the one that is presenting the message. 

Regards,

Mike

[gtgauravtya]

Hi Michael , can you please check on this and reply if you have any idea -

Add new option "Print" in Email Activity Stream of... - ServiceNow Community

I checked one macro , but that is inactive , i dont know from where i do this.