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08-30-2024 12:40 AM
When i am creating a case via portal as agent in HR Agent workspace , I am getting a message "{hr_service_name} case was created. I want to remove this message.
Can anybody help with source of this message.
Solved! Go to Solution.

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08-30-2024 10:56 AM
Hi @gtgauravtya I found the object that is controlling this. It is the sys_ux_client_script named -trigger case creation or modal. This is a read-only object, but is the one that is presenting the message.
Regards,
Mike

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08-30-2024 01:08 AM
@gtgauravtya Please do a contains search with 'case was created' keyword in the following places.
1. In message field of sys_ui_message
2. In script field of Business rule(sys_script) and Script include(sys_script_include)
Hope this helps.
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08-30-2024 01:16 AM
I tried it....not able to find anything.

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08-30-2024 01:25 AM
Try searching in client scripts, UI Action and server side widget scripts.
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08-30-2024 06:45 AM
Hi ,
I have searched via studio and searched in client scripts , widgets as well.
Not able to find.