Disabling comments on Knowledge base not working in Test instance, what could be the issue?

surajbiswal
Tera Contributor

‎06-05-2025 06:54 AM

We have checked Disable comment in our knowledge base but still Post a comment box is showing in in esc. please suggest how to disable it in esc.

surajbiswal_0-1749131684839.png

 

 

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YaswanthKurre
Giga Guru

‎06-05-2025 07:25 AM

Hi @surajbiswal ,

 

The disable_commenting field needs to be true on the article level to prevent users from commenting on it

 

Please have a look at this support article : Users are able to comment on articles even though commenting has been disabled on the Knowledge Base...

 

Please mark this as helpful and correct if this answers your question.

 

Thanks,

yaswanth

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