Document Task state not editable

mlamin
Giga Guru

Hello, I am working on an onboarding process where I use the Document template application scope to have multiple people fill out the form. All of those are working fine, but when the document task is created and assigned to the users, and the parent case is canceled, the document task is not terminated. Even I as admin attempt to change the state or cancel the task, it won't let me. Please let me know if there are some permission or configuration that might be stopping that.

1 REPLY 1

Sandeep Rajput
Tera Patron
Tera Patron

@mlamin This looks like an ACL issue to me. Could you please check if the user has the write permissions via the ACL on the Document task.