How to add form layout in HR agent workspace under sub session(HR tasks)
How to add form layout in HR agent workspace under sub session(HR tasks)
Forum Posts
Standard Operation Procedure documents can be uploaded to ServiceNow
Hi All, We have Standard Operation Procedure documents these documents are required for HR Agents for day to day work, so can these docs uploaded in ServiceNow somewhere such that agent can access them.?As of now, all these docs are present at Sharep...
Is there any way to migarte the my lists data from old workspace to the new workspace (sys_aw_my_lis
I'm trying to migrate the lists from old workspace to configurable workspace..so basically I wanted to migrate data form sys_aw_my_list to sys_ux_my_list. Is there any possible solution to achieve this
Increase character limit in 'max wait time message' on agent chat
HI All, We have a message which do not fit in 'max wait time message' field.What is best practice? is there any problem if we increase 'max wait time message' max length to 400 characters at dictionary level ? or is it good to modify message to fit t...
Where are the Draft emails saved in HR Agent workspace? Since, the Draft Emails related list is not available for HR
Where are the Draft emails saved in HR Agent workspace? Since, the Draft Emails related list is not available for HR Agent workspace.
ESC pro portal
Hi All,I am trying to create a widget that shows only HR tables approvals , I have achieved this by creating a system property which consist of all the hr tables and later using it as encoded query in the scripting , but the problem is i am unable to...
Human Resource State changes.
Hello Team,We have a issue:a HR case is "suspended" now, then if we attached any docs then the state should be "work in progress" and also is HR task is closed/canceled then the HR case also should "work in progress"Could you please instruct me how t...
"Cases closed over last 6 months report taking time to load on HR agent workspace
URGENT!!!Hi @everyone,We currently have a report named "Cases closed over the last 6 months" on the HR agent workspace landing page which is taking quite a lot of time to load resulting in bad user experience. Can anyone help with how to solve this i...
Welcome message on HR Agent Workspace taking time to load.
Hello everyone, When I am trying to access HR Agent Workspace, the "Hey <user_name>!" message is getting displayed only after all the other cards are loaded which is affecting the user experience. Can anyone please help me with how to resolve this is...
Using HR lifecycle event can we able to use catalog item to create RITM and SCTASK.
Need to create RITM, SCTASK form HR case, is it possible to create using HR lifecycle event.If possible anyone can share the details.
User from particular group can access only few hr tasks
We have a group ITSupport having group role "sn_hr_core_case.reader" So that then can view hrtasks. But we need to provide access to only few hr tasks based on short description or some other fields in hrtask. For other tasks we need to retrict this ...
Not able to save settings in UI Builder
Hello Everyone, I have created a copy of HR Agent workspace landing page and trying to make my default copy as landing page. But not able to save the UI Builder setting even though I have tried it in multiple ways and with multiple users. Is there an...
How to remove border from HR Survey answer?
Hi everyone! I have a simple Survey with 3 possible answers. Those answer have a border like shown below:I want to remove the blue border from the answers but I can't find the way to do it...When I inspected the page, if I remove a line of css in the...
Live Agent Connect is not working
Hi, I am facing an issue with Live Agent Connect in my personal Instance. Configured the Queues, Service Channel and Assignment Rule in Advanced work assignment. Given the Itil, awa_agent, workspace_user etc all the relevant role to the Assignment gr...
Lab 02.01 Solution- Restricted Caller Access of HRSD Implementation On Demand
Managed this Solution for this lab. So sharing for reference. It took lot of my time to locate my record and reach this solution so sharing this quick appropriate filters to help others. Please click 'Helpful' if it serves the purpose. Till point 7 o...
