Docusign webhook not returning status back to ServiceNow

[rishabh12]

Hi, 

I am facing an issue that when we trigger the docusign flow from servicenow, its sending the template for signature in DocuSign. After document is signed in docusign envelop status is not getting updated in servicenow.

Can anyone help on this?

Thanks,

Rishabh

[Archana Reddy2]

Hi @shanedavis,

Any luck on this?

[shanedavis]

Hi @Archana Reddy2.  Yes, I have the full design working!  As stated by @rishabh12 above, the issue was on DocuSign side also.  I changed the api setting in the DocuSign connected app from rest to legacy.

Note, below are the base instructions, but I hope to put a document of my full design in a new article within the next few days.  I have to get our company information out of my documentation first and then upload the generic information.

As a DocuSign admin.....

1. Log into DocuSign

2. Go to Settings

3. Left menu, go to Integrations > Connect

4. Click into your configuration

5. If you're doing a webhook and not just a connection, make sure the "URL to Publish" has https://INSTANCE_NAME.service-now.com/api/sn_docusign_spoke/docusign_webhook

6. At the bottom of the page, check "Include Basic Authentication Header" and type in your credentials for the user inside ServiceNow that you will use for authentication

7. Save Configuration

8. Test it! 🙂

[Archana Reddy2]

I had the above steps in place but the Redirect URI related to Webhook was missing.

Hope this helps someone.

[Shane J]

What ServiceNow Roles did you have to give the account?  We keep getting a 403 on DocuSign's end.

[shanedavis]

I gave it admin just in the interim.  The only time we got a 403 was before we added DocuSign's IP ranges which are many.