Duplicate entries in activity log on reloading
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10-24-2024 04:33 AM
Hi Everyone,
I am stuck on a frustrating problem for a long time, your help would be greatly appreciated.
I created a record producer with a workflow attached to get an approval from manager and give reminder in few days if request has not been acted yet.
Problem: 1. Duplicate entries are being made whenever I reload the case formed through record producer
(even when I am not updating the feilds too).
2. Number of duplicating entries have the same time stamp as that was for 1st entry
3. Most of the times entries gets duplicated sometimes not
Parameters Checked: 1. No use of current.comments in scripts
2. No use of gs.eventQueue method more than once.
3. No extra business rule and client is there that runs onLoad or after insert/update.
Note : comments being duplicated are - "___" has initiated a case & "____" is requested to approve the task
Please suggest what could possibly go wrong.
I have attached my workflow and duplicate entries.
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10-24-2024 08:28 AM
Hi @jkhanddh
Check if current.update() is used in any of the BR's?
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Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP
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10-24-2024 08:34 AM
Hi @Voona Rohila ,
There is no current.update() in any other the Business rule configured especially for this Record Producer.
Thank you
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10-24-2024 08:45 AM
When is that worknotes generally added? Is it from BR or Script Include call from BR or Script action?
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Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP
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10-24-2024 08:48 AM
I haven't configured them any where to add an additional comment, its just adding on its own.
They get added one by one as I reloads the form