Dynamic translations on HR case form

[28896goutham]

Need help regarding enabling Dynamic translations on HR case form. Inspite adding attribute to the field. It is available for incidents on the same instance but not in HR case form.

Kindly share a solution for this issue.

Thanks in advance!

Incident form fields:

Case form:

[Community Alums]

Hi @28896goutham ,

 Refer to my answer : https://www.servicenow.com/community/hrsd-forum/dynamic-translation-for-fields-in-agent-workspace/m-...

[John Zhang1]

I have one YouTube video for "ServiceNow Knowledge Article Automated Translation using Dynamic Translation (Video details - YouTube Studio)

You can use same approach for HR case.

[Alex Coope - SN]

@28896goutham,

So this is actually driven by two properties (Dynamic Translation > Properties):

 Check to see if the table you want it to work on is in the correct property and vicer versa,

Many thanks,
Kind regards

[Hugo V]

Hello,

By default, some fields in sn_hr_core_case have a dictionary override for attributes.

For example, for short description, after clicking on 'Configure Dictionary', go to the 'Dictionary Overrides' related list.

You will see an entry for sn_hr_core_case, open it and from there, add the attribute in the dictionary override entry:

dynamic_translation_enabled=true

Once the attribute is added, you will see the translation button on the HR case form

You can repeat this process for other fields.

Regards,

Hugo