Email image filtering properties - Ignore email Signature Images

[Rob Sestito]

Hey SN Comm!

I am looking to get on board with ignoring email signature pictures. I did some research and found documentation on how this can be done: Email image filtering properties

I also found a couple of community posts where others have wanted to do the same thing, and what they did. However, it is not working for me.

Here is how I have the two properties modified:

glide.email.inbound.image_sys_attachment.filter.minimum_bytes

glide.email.inbound.image_sys_attachment.filter.action

I am testing using my own email which has a little png image. Showing at 33.1 KB.

The image continues to be added to the Activity and becomes an attachment.

Any suggestions - direction for this to be accomplished?

Cheers,

-Rob

[Chavan AP]

glide.email.inbound.image_sys_attachment.filter.minimum_bytes : you can use to specify the minimum size of attachments which you can definitely use to filter out those pesky linkedin and twitter logo's and most other signature images depending on how ostentatious the signature it.

glide.email.inbound.image_sys_attachment.filter.action : you can use to filter images and either attach to the record, attach to the email or not attach at all.

All details below:

https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/administer/notification/concept/...

[Giles Lewis]

Is there any chance that you are using the Postmaster Email Router from Share? I have uncovered an incompatibility between Postmaster and these properties. It is related to GlideSysAttachment.copy(). If your Inbound Action is calling GlideSysAttachment.copy() then these properties may not work as expected.

[Rob Sestito · Accepted solution]

Hey everyone! Thanks for replying to my issue!

I was able to figure it out, and I feel silly creating an issue. The test email signature I was using, had a meme image that was reaching 34kb in size and I missed seeing that.

I am able to adjust the integer value from property glide.email.inbound.image_sys_attachment.filter.minimum_bytes - tested and confirmed it worked.

Thank you again all!!

-Rob