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Best Practices & Challenges with HRSD Case Routing and Notifications?

Hi everyone, I’m working with ServiceNow HR Service Delivery and am struggling to standardize how HR cases are routed and how notifications are triggered once a case is submitted. I’ve seen posts about customizing email notifications and working with...

HeddaG by Giga Contributor
  • 1017 Views
  • 3 replies
  • 0 helpfuls

HRSD Configurable Workspace

Hello Community, We have a requirements from configurable workspace: To make custom fields mandatory only if subject person is from India else it should be non-mandatory . What I tried : Creating UI policy putting all condition with that specific Hr ...

Drishti by Tera Guru
  • 862 Views
  • 4 replies
  • 0 helpfuls

Adobe E-Signature with ServiceNow

Hi All, Anybody has implemented the e-signature with adobe sign in ServiceNow. Our requirement is to send the pdf for e-signature to the signees in the catalog variables and get the signed document after that. Has anybody implemented the same, then k...

Manu31 by Tera Contributor
  • 660 Views
  • 3 replies
  • 0 helpfuls

I have created notification and added email script.

Hi,  I have created notification and added email script. I have created on Approval table and Send to when record inserted or updated and who will receive is approver and what it will contain have used email script to set subject.Please find attached...

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opportunity marketplace module not found in employee center in PDI

I've installed Opportunity Marketplace Store (sn_opp_market) plugin and the dependent plugins on my PDI. But i cannot see this application in the employee center.    if i search "opportunity" , i can see a list of opportunities but when i click into ...

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cnshum by Tera Contributor
  • 660 Views
  • 3 replies
  • 0 helpfuls

I have to set notification subject.

Hi,  I have to set notification subject. I have created notification on approval table and have to set notification subject and I have created email script and in that I'm setting order guide field value. I have to set order guide field value in noti...

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HRSD Onboarding

I need to trigger onboarding lifecycle event through hr profile employe start date update.I create onboarding lifecycle event and given trigger type condition and given condition is employe start date on Today.But it's not work when I updated hr prof...

ZubairQ by Tera Contributor
  • 384 Views
  • 1 replies
  • 0 helpfuls

CIS-HR help to understand the answer

Question: If an HR Service will only be used internally by HR professionals, what is the minimum configuration needed?I have been seeing two different answers to the question, but I didn't find the properly explanation to understand what is correct. ...

Community Alums by Community Alums  
  • 431 Views
  • 1 replies
  • 0 helpfuls

HR Profile and Job Framework

Hi, We are busy enabling the HRSD Enterprise module, and want to ensure we have all our current HR Profiles mapped back to a Job Profile. We have created our Job Families, Job Profiles, and have created all the HR Profiles. What is the recommended wa...

Ignatius by Tera Contributor
  • 739 Views
  • 2 replies
  • 0 helpfuls

Resolved! HRSD Manager Hub

From your experience, which Manager Hub widgets or configurations have provided the most significant value to your managers? Please specify why these were so impactful.

anoupamabr by Tera Contributor
  • 1414 Views
  • 4 replies
  • 0 helpfuls