Email not triggering to opened for

[Ramya1206]

Hi,

In my PDI, for "Opened For Case commented" notification I have checked include attachment field. So that the attachments which are added in hr case when commented it has to trigger to opened for person when I check in sys email table it shows it triggered to my email id, but it has not triggered. In email properties also "Email sending enabled" is checked still I am not receiving any email. Kindly help me with this issue.

Regards,

Ramya

[Runjay Patel]

Hi @Ramya1206 ,

In PDI SMTP is not enabled. ServiceNow has stopped giving SMTP details as OOB. You can yours if you want to trigger the same.

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[Runjay Patel]

Hi @Ramya1206 ,

Thanks for marking helpful. If this what you were looking for then accept the solution so that it will help community.