Email notification not triggered

[abirakundu23]

Hi All / @Ankur Bawiskar / @Anil Lande ,

As per requirement have to send a mail simultaneously when inbound email action is triggered. Inbound email action triggered but event-based notification is not triggered.

//Inbound Email action on table "sys_email".

var h_profile = new GlideRecord('sn_hr_core_profile');

    h_profile.addQuery('personal_email', email.origemail);

    h_profile.query();

    if (h_profile.next()) {

        if(h_profile.u_contractual_country == "IN"){

            gs.info("Inside true condition");

            gs.eventQueue('event name', current, email.origemail, '' );

        }

    }

Notification:

This event-based notification is not triggered. We received log about "Inside true condition".
Could you please guide me ? 

[Sandeep Rajput · Accepted solution]

var ga = new GlideRecord('sn_hr_core_case');
if(ga.get('<sys_id of your case record>'))//pass sys_id of your case
{
gs.eventQueue('sn_hr_core.cmt.case.respond', ga, 'xyz.com','xyz.com');
}

Also, please make sure that the email you are passing in param1 and 2 should be a valid email.

[Sandeep Rajput]

@abirakundu23 Good to know that the notification triggered. This indicates that there is an issue with your param1 or param 2 of your script.

Try updating your script as follows.

var h_profile = new GlideRecord('sn_hr_core_profile');
    h_profile.addQuery('personal_email', email.origemail);
    h_profile.query();
    if (h_profile.next()) {
       
        if(h_profile.u_contractual_country == "IN"){
            gs.info("Inside true condition");
            gs.eventQueue('event name', current, email.origemail+'', '' );
        }
    }

Please check if this change triggers the notification.

[abirakundu23]

Hi @Sandeep Rajput ,

Not working, still notification not triggered.

 In event queue log state is showing error with latest triggered, when triggered fix script that time state was Processed.

[Anil Lande]

Can you please share your latest script?

[Sandeep Rajput · Accepted solution]

@abirakundu23 

//var h_profile = new GlideRecord('sn_hr_core_profile');
    //h_profile.addQuery('personal_email', email.origemail);
    //h_profile.query();
    //if (h_profile.next()) {
       
        //if(h_profile.u_contractual_country == "IN"){
            //gs.info("Inside true condition");
            gs.eventQueue('event name', current, '<put valid email id here>','<put valid email id here>' );
        //}
    //}

Replace your inbound script with the above script and replace <put valid email id here> with a valid email id and check if it triggers the notification.

[abirakundu23]

Hi @Sandeep Rajput ,

I tried that time event fired but notification not triggered.