Email notification not triggered

[abirakundu23]

Hi All / @Ankur Bawiskar / @Anil Lande ,

As per requirement have to send a mail simultaneously when inbound email action is triggered. Inbound email action triggered but event-based notification is not triggered.

//Inbound Email action on table "sys_email".

var h_profile = new GlideRecord('sn_hr_core_profile');

    h_profile.addQuery('personal_email', email.origemail);

    h_profile.query();

    if (h_profile.next()) {

        if(h_profile.u_contractual_country == "IN"){

            gs.info("Inside true condition");

            gs.eventQueue('event name', current, email.origemail, '' );

        }

    }

Notification:

This event-based notification is not triggered. We received log about "Inside true condition".
Could you please guide me ? 

[Sandeep Rajput · Accepted solution]

var ga = new GlideRecord('sn_hr_core_case');
if(ga.get('<sys_id of your case record>'))//pass sys_id of your case
{
gs.eventQueue('sn_hr_core.cmt.case.respond', ga, 'xyz.com','xyz.com');
}

Also, please make sure that the email you are passing in param1 and 2 should be a valid email.

[Sandeep Rajput · Accepted solution]

var ga = new GlideRecord('sn_hr_core_case');
if(ga.get('<sys_id of your case record>'))//pass sys_id of your case
{
gs.eventQueue('sn_hr_core.cmt.case.respond', ga, 'xyz.com','xyz.com');
}

Also, please make sure that the email you are passing in param1 and 2 should be a valid email.

[gjagadeesh2]

Hi Sandeep,

Description-; Notification not triggered in the emails.
Short Description;- I have created event in event registry business rules also created then call out the event to notification to trigger the notification for alm_license.LIST for renewal notification but email notification was not triggered.

[abirakundu23]

Hi @Sandeep Rajput ,

For this requirement inbound action not create any HR case, we have aborted the case creation & the time send the notification through event that is our requirement. so what should i passed with get () method ?

[Sandeep Rajput]

@abirakundu23 For the testing purposes, simply pass the sys_id of any HR Case which exists in your sn_hr_core_case table. The intent of the running the background script is to check if the notification is triggering at all via the script or not.

[abirakundu23]

Hi @Sandeep Rajput ,

Yes through fix script event fired & notification also triggered. Please guide me why not triggered after inbound email action triggered.