Email notification not triggered

[abirakundu23]

Hi All / @Ankur Bawiskar / @Anil Lande ,

As per requirement have to send a mail simultaneously when inbound email action is triggered. Inbound email action triggered but event-based notification is not triggered.

//Inbound Email action on table "sys_email".

var h_profile = new GlideRecord('sn_hr_core_profile');

    h_profile.addQuery('personal_email', email.origemail);

    h_profile.query();

    if (h_profile.next()) {

        if(h_profile.u_contractual_country == "IN"){

            gs.info("Inside true condition");

            gs.eventQueue('event name', current, email.origemail, '' );

        }

    }

Notification:

This event-based notification is not triggered. We received log about "Inside true condition".
Could you please guide me ? 

[Sandeep Rajput · Accepted solution]

var ga = new GlideRecord('sn_hr_core_case');
if(ga.get('<sys_id of your case record>'))//pass sys_id of your case
{
gs.eventQueue('sn_hr_core.cmt.case.respond', ga, 'xyz.com','xyz.com');
}

Also, please make sure that the email you are passing in param1 and 2 should be a valid email.

[abirakundu23]

Hi @Anil Lande ,

Problem only notification not triggered, however event triggered any point of testing.

gs.eventQueue('sn_hr_core.case.respond', current,email.origemail+'','');

[Anil Lande]

Hi,

can you please share your current configurations?

1. Event Registry configuration

2. Notification Configuration (When to Run Condition)

Please do not scratch any script part (as it is technical and have no customer specific information. You can hide user, instance, etc details).

[Anil Lande]

Please recheck the event name in event registry and script. 

There shouldn't be any extra character or whitespace.

[Anil Lande]

@abirakundu23 

Glad to know your issue is resolved.

Can you please share the root cause and fix?

As you mentioned before the solutions you have marked correct didn't solved your issue and surprise to see your issue is resolved with previously provided suggestions.