Email Script: Navigate Link on email to HR agent workspace instead of Servicenow Portal

[Kachu]

Hi everyone ,

I have This below email script to navigate the Tasks to the Service portal when clicked on email notification. For The Agents who work from the Workspace wants that link to navigate to workspace.

I wrote this script to navigate to HRM to-do summary page. Can any one help how can i make modifications so that it navigates to specific record on agent workspace & If it is IT ticket then should go IT Agent workspace and if it is HR then HR agent workspace.

Thanks.

Here is the script i used

var recordClass = current.sys_class_name;
	var sysID = current.sys_id;
	var ticketPage = '';
	if (recordClass.indexOf('sn_hr_') > -1){
		ticketPage = 'hrm_ticket_page';
	} else {
		ticketPage = 'ticket';
	}
	
	var recordURL = "/sr?id=" + ticketPage + "&table=" + recordClass + "&sys_id=" + sysID;	
	template.print('<strong><font size="3" color="#000000" face="helvetica"><a href="' + recordURL + '">' + current.getValue("number") + '</a></font></strong>\n');

})(current, template, email, email_action, event);

[Kachu]

I will try this . Thank you.

[rcard11]

I just created an idea for this same issue.  There really should be an OOTB way to do this.  If you want to vote up:  Notification links for Agent Workspace