HR Case Changed Notification

[Rishabh Jain6]

Hello All,

I am working on below notification:

Name: HR Case changed

Table: sn_hr_core_case

Who will receive : Send to event creator, Event parm 2 contains recipient

I looked for its triggered condition which is on "sn_hr_core_case.changed" event but when I see this event ,there is nothing info described whether it is triggering from BR or any other functionality,also to which user it will go.

Can anyone please help me to understand this notification.

Thanks in Advance.

[Musab Rasheed]

Hello,

Check these three places

1) Business rule

2) Scheduled job

3) Inbound action.

4) Workflow

I believe it is triggering from Scheduled job or inbound action

Regards

[Community Alums]

Hi @Rishabh Jain ,

"sn_hr_core_case.changed" event is generally triggered by Business rules whenever  the state, assignee, assignment group and work notes are changed in the HR case table (sn_hr_core_case).

This notification goes to the user who is making this change and also to the Group,users who is part of the case.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Community Alums]

Hi @Rishabh Jain ,

Any update to this ?Any follow-up required? if not

Kindly mark the answer as Correct & Helpful both such that others can get help.

Thanks,
Sandeep

[Namrata Ghorpad]

Hello Rishabh,

sn_hr_core_case.changed Event is called into Script Include "hr_Case".

Please see the below image.

Please mark my answer as helpful/correct if it helps you.

Thanks,

Namrata