In the application navigator only display the following for users with the admin role in this order. Create NewAssigned to meAssigned to my groupmy group - unassignedResolved AllMy Assigned to tasksTasks assigned to my groupAll other incident modules...
Hi all,----------[TLDR; Has anyone solved for creating a case list (classic UI or Workspace) that is filtered by cases that were last updated by the Opened for?]--------- A while back we added some CSS as a field stye on the 'Number' field where a bl...
Recently Servicenow added a new variable type named attachment and it works great. Here is my question. When that variable is used on the catalog item , it attaches the file in the work note in the case created. That location is different from where ...
Hello all, I want to add a Compose section on the HR Agent Workspace. Currently, it is not showing up. How I can achieve this ? Your response is highly appreciate. Thank you!
I am trying to create a custom dynamic filter to fetch logged-in users location and another filter for the logged-in users company.I want to use this dynamic filter in COE Security Policy.I've found out that dynamic filters are not supported for scop...
Tha incident application in the application navigator only display the following module for users with the ITIL role in this order. Create NewAssigned to meAssigned to my groupMy group - unassignedResolvedAllMy assigned TasksTasks Assigned to my Grou...
Hiwe have a requirement to remove some of the emojis from the virtual agent, so is that possible to remove some emojis? or can we hide total emoji icon from VA?Please help to resolve this issue @Sandeep Rajput @Dr Atul G- LNG @SN_Learn
Hi All,I am using regex to get a aphanumeric or numer from a string . I am using regex /[a-zA-Z0-9]*\d+[a-zA-Z]/g; however it is returning only aphanumeric but ignoring numbers in the string .Please help me to get both aphanumeric or numeric value fr...
Hi, After we close our HR cases, we send a satisfaction survey to our team member. Our response rates has been coming around 10%-15%, which seems low to us. Would other large companies (30,000+) be able to share their response rates to benchmark? Th...
Our team is using Lifecycle Events and trying to configure an HR Task for HR Fulfillers to complete. The task involves filling out a form on a custom table. What is the best way to configure this? Do we configure it as a HR Task Type = URL and pro...
I am trying to create a campaign to show a banner on the portal and send an email to employees on their birthdays. I know this is possible because it seems to be included in most demos that I have seen. What I haven't figured out is how to actually c...
When ever I am changing the priority the new sla is not attching. Whenever the case is raised it will be in awaiting approval state. After the approval it will be set as ready.Attached screenshots for the same. Additionally I tried to remove the cond...
Hi everyone!I wanted to add a container slip on To-dos tab on ESC Portal. (Check image to see how it's appearing now):I added the container splits onto the record producer, and on the backend variables it appears just fine (Check image to see how it'...
Hello All, Virtual agent chat bot is not sending the response as text to user after he/ she selects the option one as a choice.It's going to end message or greetings instead of giving text as something to the user.Can anyone help me on this. Regards,...
Can you please tell me if bulk case creation feature is available in configurable HR Agent Workspace?
