Hello HR Experts, We have an issue in our implementation. All non-admin users can not see lists in the HR Agent Workspace. To clarify:Users have sn_hr_core.basic roleUsers have workspace_user roleUsers have canvas_user roleUsers have access to HR cas...
Hi Team, There is a weird scenario which i came across recently. Knowledge Articles from HR Knowledge Base are instantly getting retired without clicking on Retire UI Action when any change is made on knowledge article when it's in published state. S...
I need to create seven task templates and two HR criteria for a "Termination Request" record producer in HR Service, with the fulfillment type set to "Service Activities." The task templates should be restricted based on HR criteria, where four tasks...
Hi team,I have created seven task templates and two HR criteria for a " Request" record producer in HR Service, with the fulfilment type set to "Service Activities."The task templates should be restricted based on HR criteria, where four tasks are vi...
Hi everyone,We have schedule job which runs everyday to delete HR profiles created for Contingent workers.Now we have requirement to exclude contingent workers from getting their HR profile removed if they are having1.sn_hr_core.basic role ( contract...
I have created an indicator on the HR Manager dashboard. In the indicator it's bringing up the case resolution satisfaction survey details. I have managed to add Assignment group as a breakdown to the indicator.Now I want if the service category, se...
Hello, We are currently building a POC for our HR department. They have scenario's where an external party wil ask them an HR related question. For instance a financial party will need certain statements. The would like to log these questions as HR c...
Hi experts, We have a requirement to show choices based on logged in user country and parent company on a record producer.For question 'Transaction' ,If user is from USA and company.parent is 'ABC' then show options t1, t2 and t3If user is from USA ...
Need help regarding enabling Dynamic translations on HR case form. Inspite adding attribute to the field. It is available for incidents on the same instance but not in HR case form.Kindly share a solution for this issue. Thanks in advance! Incident f...
Hi, I am looking for implementing Alumni Service Center. OOB, ASC offers To-dos section.I have query that user after termination can they still see the assigned Tasks under Todos? As per the docs, I see that Alumni users should be created after the u...
Hi Everyone, Can someone please help me on the below query, On record producer form i have start field i want to change the date format YYYY/MM/DD it should change to DD/MM/YYYY for specific record producer field (start date) it should not effect sy...
Hello, we are designing / drafting a Corrective Action process as a lifecycle event. The lifecycle will follow each step of the corrective action process from our first step of verbal warning up to termination. One of our requirements is to allow the...
I have a customer asking to have one workspace for their help desk that responds to both IT and HR inquiries, rather than having to switch between HR Agent Workspace and SOW, I was thinking of adding some HRSD functionality to SOW. Has anyone done...
Hi All, I have a flow using the Okta Spoke that creates a user in Okta after a Lifecycle Event Case is created. After the case is created the Customer of our case receives an email to activate their account in Okta. I have been informed that since m...
Hi All a bit of a random one, need the ability to make a case private so can be viewed only by those in the privileged group but also my the case worker who may not be in this group, is this possible and if so how would you recommend. Thank you in ...