Hello Devs,I'm trying to figure out how to set a condition to hide the Create HR Case button in the HR Agent Workspace for the interaction table. I'm new to UI Builder and Workspaces, but I've been working with the platform view for years, so I'm use...
Does anyone have a step by step video for Managers Hub Configuration
We are implementing the Manager Library portion of Manager Hub and are interested in tracking clicks to see what people actually viewing on the page to help us make future enhancements. I know you can look at Manager Hub metrics in User Experience An...
Hi Experts, We want to hide the checklist option from the HR case in the HR workspace : This option is enabled after upgrading the instance to the Utah release, any suggestions how to disable or hide the checklist from the sidebar options ? Best reg...
I am attempting to create an HR Criteria to show content to a manager if one of their direct reports has a certain attribute - in this case, their Location country: "If the manager user has at least one child user reporting to them with a Location co...
I want the activity set to get triggered based on the value of one of the fields on the parent case. I tried the script but its not getting triggered:I'm not sure how to utilize audience since we want to look at the previous step for the current lif...
Scenario: HR Service and appropriate Record Producer is configured. Employee submits all the details on the record producer and submits. HR Case is created. 1. If an HR Agent/ Manager/ Admin wants to view the Variable input data what the EE had submi...
Hello Community, My use case: I want to use the document preview and generate multiple attachments. However, when I try this, I am presented with the 'Regenerate' button, which overwrites the 1st attachment. Anyone know how this button decides to sho...
Hi team,I have a variable 'Employee' which is a reference type.If a manager is viewing form, the 'Employee' variable should show manager's reports and also manager nameIf an employee is viewing form and does not have any reports, 'Employee' variable ...
Hi experts,I have selected Skip Automatic User Acceptance State in case options.This HR service is present on HR workforce admin table but we agents can select the HR service on all tables.When case is closed, it is directly going to close complete ...
Hi all, I'm trying to build a Lifecycle Event which has numerous Activities which need to be created or not created based on conditions of the Lifecycle Event Case record itself. Example: LE Case created with a checkbox field on sn_hr_le_case. Based ...
Hi All,On hrsd case form based on hr service the choices on a custom field should dynamically change. I used the depended fields functionality. But it is not working as expected , i used hr service sys id and hr service value in the depended field bu...
Hello, I am working on a Flow for a HRSD Process. I have an lifecycle event which has an HR service configured to go through a process. The HR service is configured to just create a new Case and the Flow will take it from there. Once the case is crea...
I have a requirement where the Source field of the HR case should get auto-populated based on how it's getting created. For ex- if the case is being raised over voicemail then the source should auto-populate as phone. How can this be achieved? Thanks...