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How to get value from reference field

Hi Team,Iam learning scripting and i have one use case.Get the manager reference to user table from HR profile and populate on other scoped table field. var hrProfileGR = new GlideRecord('sn_hr_core_profile');hrProfileGR.addQuery('sys_id=04556f50471f...

preethigovi by Tera Contributor
  • 1672 Views
  • 4 replies
  • 3 helpfuls

autoclosed case after 3 days on pending state

Hi,Is there a way to close a request after 3 days that has gone from work in progress to pending status?I mean there will be a count of three days from the status change and then it will be closed

Tal5 by Giga Guru
  • 960 Views
  • 1 replies
  • 1 helpfuls

Update Short Description on Case Transfer

Hello! When we transfer HR cases to different HR Services, we currently transfer things like work notes, attachments, etc. However, the Short Description also carries over to the new case, which we do not want.  How can we change the transfer process...

Resolved! PIP Lifecycle Activity Question

Hello,We are in the very early stages of designing a PIP process via a Lifecycle event in our instance. One of the requirements is for the employee being placed on the PIP to be able to provide their "action plan" for behavior correction, with their ...

maxstnr by Tera Contributor
  • 2197 Views
  • 7 replies
  • 1 helpfuls

LifeCycle Events & Journeys_HRSD

Hello Community, Happy Thanksgiving! 1. I wanted to understand if we have to design process for Journeys and Life Cycle events, what should be the process - How to capture requirements, is there a template? how to conduct workshops, is there a templa...

ASHU_1 by Tera Contributor
  • 6554 Views
  • 3 replies
  • 4 helpfuls

Lifecycle event activity set triggering issue

Hi Team,In my lifecycle event, I have configured activity sets as follows:Activity Set 1 (Immediate Trigger)Activity Set 2 (Triggered after Activity Set 1 completes)Activity Set 3 (Combination of conditions and dependencies)For Activity Set 3, I incl...

Sriraj V by Tera Contributor
  • 2505 Views
  • 4 replies
  • 0 helpfuls