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Transform map to update sys_created_on

Hi Team, I want to update 'sys_created_on' and 'state' field on vulnerable item table from transform map.excel sheet has 'vulnerability'(string field), state, ci(string field), created(date field)There is vulnerability and cmdb_ci fields on vulnerabi...

rambo1 by Tera Guru
  • 668 Views
  • 3 replies
  • 0 helpfuls

UI Action

How to add UI action on to the list view of Agent workspace under Edit tab  

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Resolved! Email notification not triggered

Hi All / @Ankur Bawiskar / @Anil Lande ,As per requirement have to send a mail simultaneously when inbound email action is triggered. Inbound email action triggered but event-based notification is not triggered.//Inbound Email action on table "sys_em...

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User Criteria/Restrict Articles on the knowledge article level

Hi All, I am trying to set-up a single global knowledge base.Our requirement here is to restrict articles:To certain groups in one of the country.  For ex: Team A articles should not be visible to Team BTo restrict articles for each of the countries....

kalyansonu5 by Tera Contributor
  • 431 Views
  • 1 replies
  • 0 helpfuls

Bulk hr case generation

Hi All,I am using bulk hr case module in ServiceNow . I want opened for dynamically based on subject person , Is it possible to achieve this in user segment group.

kali by Tera Contributor
  • 216 Views
  • 1 replies
  • 0 helpfuls

Resolved! Manage HR Groups Best Practice

Hello,My situation:I am a HR admin and have enough role to manage groups from Manage HR Group module.But it is not permitted to change anything in Prod. Changes need to be done in a non-Prod and migrate it to Prod by XML to have the same configuratio...

Agent Chat pre chat survey

Can we configure pre-chat message to confirm that customer indeed wants to connect with live agent - to prevent from chats being automatically triggered to HR Agent, the moment customer opens chat window.(Please note - I am not using virtual bot func...

Rkanodia by Tera Contributor
  • 631 Views
  • 5 replies
  • 0 helpfuls

Resolved! Make Resolved state inactive

How can I make "Resolved" state , an inactive type of state ?In other words, if the state of the case changes to "Resolved", the active field of the case should be false. Unlike what is presented in screenshot:  

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Rkanodia by Tera Contributor
  • 604 Views
  • 9 replies
  • 0 helpfuls