Hi, we are implementing the feature to transfer with existing case number. However, we are realizing that if we have a notification that gets sent to a user, the URL on the notification (which will contain the sysid of the initial case) will direct t...
Hi All,Based on my study I understand it is always recommended to use OOTB COEs and not create new COEs based on the flexible data model designed and we also have 57 OOB system delivered HR Services but still we can create new HR Services and then wo...
Hi all, I'm having trouble trying to create tasks in Journey Accelerator. When I try to select a "journey accelerator task type", the only options are "regular" and "calendar". I would like to use the task types used in typical HR templates like "Upl...
Hi Everyone,We have a requirement as:When a user clicks on the "Create HR Case" UI action on the Interaction record from HR Agent Workspace - the user is redirected to the HR Case Creation page with Values for Opened For & Subject Person auto populat...
A process is needed where an internal user requests a work certificate issued by the same company he works for, the user enters the ESC Portal and sends a service (catalog item) that points to the "sc_req_item" table. Is it possible to trigger this a...
Hi! We got a requirement for Notification Content to be able to change the display name of the email "from" but by still using the same email we are using for our instance. I think this is not possible since we got a label defined to it already. I w...
Hi, There is custom HRSD Workspace for which Contextual Side Panel is not visible, when I open any HR Case or HR task from the list.Initially, it was there but afterwards it disappeared, don't know how. I tried finding the solution for it, but not fo...
Hi Team,I am looking for a way to link an image when I click on a button in a catalog form.For example: When I click on 'Northern region map', Then an image map will be displayed.
How can we capture any workflow in an update set? Or is there any other way to move the workflow from sub-prod environment to prod environment? Please let me know. Thank you.
We are receiving a browser console error when opening a record producer in our portal. The error reads "There is a JavaScript error in your browser console". Upon reviewing the console there is a "Deprecated feature used" error which states" Unload...
Hello All, I have below requirement - When HR case created via inbound and that got transferred to new case but when user is trying to reply over that first mail through which this old HR case got created the response is received on that older case o...
Hello, Has anyone else encountered an issue where too many custom fields are being added to the core HRSD tables? My customer's core tables have 200+ custom fields for various HR Services. This has led to many UI policies hiding these fields from oth...
Hi All,Can anyone guide me on HR Guided Setup. I have undertaken both fundamentals and implementation course but need an in depth understanding of guided setup, as in how we use it, do we really use it and what purpose and results it serves, and is i...
Hi apart from now learning, I want to work on HRSD use cases for better learning. Kindly share the links of assignments or tasks for practical knowledge. It would be a great help. thank you!
Please help to understand difference SOW vs AW(Agent workspace), can we use HRSD in SOW
