HI,After transferring a case using the "transfer to a new case number" method, I expected to see the following message: "Case was transferred from HRCXXXXXXXXX." Unfortunately, this message does not appear in the additional comments widget. Could you...
I'm trying to translate email notifications from the Azure API. I have everything configured and I can already use language detection. But when I try to do "Request Translation" the languages appear unavailable.
Hi Everyone,I am stuck on a frustrating problem for a long time, your help would be greatly appreciated. I created a record producer with a workflow attached to get an approval from manager and give reminder in few days if request has not been acted ...
Hello everyone, I would like to display the relevant value from the SLA duration field in an informational message when a new case is opened.In the record producer, I have a variable set that includes a variable created in a catalog client script nam...
Hi everone,I would appreciate your assistance with an issue I am encountering.How can I make the actions button, which includes the cancel request option, visible to all users? Currently, it is only accessible to those with the Admin role.thanks in a...
I have created a journey of seperation in my instance but when i select the journey type as lifecycle event and journey accelaration it should give me option to add stages and create tasks for emoloyee but i am unable to get any option to create the ...
Hi, I'm trying to enable Agent assist in sc_req_item table in our instance for Service operation workspace. I tried the ff found in the community but to no avail. Can you help? Actions done: Created an agent assist in the contextual side panel.Creat...
When I am trying to make a field (type- reference) mandatory and read-only, I am not able to do it. It is only possible if I change the mandatory action to leave alone.Never I have seen this behaviour, why is it not working.The below screenshots sho...
Hi All! I have created an HR task with Hr task Type: Catalog Item. I have created a record producer and linked it to that new HR task with optional field = true, which gives it the 'Skip' link. The issue is the skip link seems to be getting overridde...
Hi, I have some group, where they have roles starts with sn_hr, but for the roles Assignable by field is empty. But still the managers are unable to edit the groups. Can some one help how to fix this. Checked ACLs, but didn't find anything
This is how I currently see the HR Agent Workspace. Why I can't see the Inbox if AWA Queue is already configured?
Hi,Can we have a single notification for the whole HR COEs when additional comments are added? Currently, notifications are configured for each COE as per OOB settings.For example, if an HR Talent Management case is created and the assignment group i...
I've built out a new JA plan with tasks to be part of our existing lifecycle event. When I create a new lifecyle event the JA task and the stage the task is under are created with a state of Draft. Do I need to create a flow to have them in the Read...
Hello, I'm integrating with SuccessFactors via HRSD Plugin(not SuccessFactors spoke), Can you help me on configuration part where i need to configure end point url and authentication set up. Thank you.
Hi Team, I have to modify announcement, quick links, Frequently used apps in HR work space. I followed https://www.servicenow.com/community/hrsd-articles/quicklinks-announcement-myfrequently-used-apps-configurations-on/ta-p/2713782But iam failing so...
