VA Dashboard
In the VA Dashboard>UsageI want to know how to show data in the topic sent via the actionable notification in usage tab and also the data is stored in which table?
Forum Posts
Add new option "Print" in Email Activity Stream of HR Case
I want to add new button "Print" to print email in this section. Need to know the place from where we are getting these 3 options- Reply , Reply All , Forward.
Disable options in Agent Workspace
Hi all,I would like to disable some options inside a variable of type SelectBox. Although, i achieved it in the classic view, implementing a client script, in HR Agent Workspace it doesn't work because of g_sc_form.getControl() function.Is there any ...
Collect Employee Input with bulk case
Hi, We have a requirement to gather information about transfer request after cases are created by Bulk Case creation.In our scenario, Manager request to transfer multiple managing employee to HR and HR admin create cases for those subject persons. HR...
Differences between ServiceNow HRSD Standard, Professional and Enterprise License
Hello - anybody has links/resources of the differences between servicenow hrsd licenses? The difference between Standard, Professional and Enterprise License? The best I could find is https://www.servicenow.com/products/hr-service-delivery.html#prici...
Oracle HCM Integration imports failing
Our Oracle HCM import into HR SD is failing after importing 25k worker records with a strange situation.The flow reports "com.glide.transform.transformer.exceptions.InvalidStructureException: JsonStreamParser[2244]: Colon required after identifier" s...
Resolved! Remove trailing characters in a String field on table records
Hi folks, Looking to remove ".0" off of String fields that have accumulated over the years. Here's what I'm trying to execute. Alternatively, I tried using .slice as well. I can't shake the feeling it's something basic and I should probably stop wo...
want the value of description
Hi here i can see the details, activity, approvers, and description of the HR case. in the description part it is populating the value of rich description, but i want the value of description. please help me out with this.ThanksNani
Resolved! Box integration
Hi all, I am currently looking for viable (and cheaper) ways to integrate Box with ServiceNow. So far, I've considered: 1. Using Integration Hub2. Developing from scratch using the Box platform3. Using Zapier or other iPaaS software Option 1 is price...
Clicking Resolve in SOW, the resolution code/notes modal is not showing.
Hi All, We have a domain separated instance. In global domain, modal is working as expected, but when simulating it again in child domain, nothing happens when I click the Resolve button. Any clue on where this issue is potentially happening would be...
I want to dismiss the info message after 5 seconds
HR Agent WorkspaceI have a button Send Email which on clicking processes the email and it shows a message "Email Sent"My requirement is to make this message dismiss after 5 seconds, how to implement the same. As per my understanding this looks like ...
Resolved! What is the difference between Lifecycle Event and Lifecycle Event Enterprise?
Hi Team, I had a doubt regarding Lifecycle Event Plugin and Lifecycle Event Enterprise Plugin since both the plugins does the same job of creating a lifecycle event comprising Activity set and Activity. Can somebody help me out here on when and whe...
Advanced Work Assignment - HR Cases getting auto-assigned to an agent before the Skills
While implementing AWA for HR Cases, we are facing a peculiar issue where the HR Cases in certain scenarios are being auto-assigned to the wrong agent (i.e. agent without the skill) because the skill is getting attached to the HR Case after AWA alrea...
Group Roles not inheriting from parent group
Hello, I am having an issue with newly created child groups not inheriting the roles of the parent group. We have a parent group "HR" with the sn_hr_core.basic role, inherits is set to True. When I create a new group with HR listed as the parent, th...
Resolved! Hr agent workspace
I am not able to option to change the application for agent workspace to "Agent Workspace for HR Case Management".please refer the below screenshot.
