Resolved! HR Case Management Application access in PDI
Hi, how can I access the HR Case Management application and its related modules in PDI for practice? Regards,Khan
Forum Posts
How to get value from reference field
Hi Team,Iam learning scripting and i have one use case.Get the manager reference to user table from HR profile and populate on other scoped table field. var hrProfileGR = new GlideRecord('sn_hr_core_profile');hrProfileGR.addQuery('sys_id=04556f50471f...
autoclosed case after 3 days on pending state
Hi,Is there a way to close a request after 3 days that has gone from work in progress to pending status?I mean there will be a count of three days from the status change and then it will be closed
Resolved! now-record-date-picker issue, onclick in Date field in agent workspace selecting todays date.
Hello Expertise, Hope your doing well! We are recently upgraded to Xanadu, in HR agent workspace date field/variable input selecting by default date now.If we click on date field to provide input it automatically adding systems date i.e current date ...
Resources for PIP lifecycle event in Experience Pack
Hi, I am proposing Employee Relation team the PIP lifecycle event so that they can manage PIP process.I have downloaded the Experience Pack from ServiceNow Store and gone through the document in the pack.Is there any movie or document to understand m...
Interview Template Icon visible on all HR case in HR Agent Workspace
Interview Template Icon is visible on all HR Case records in HR Agent workspace. It should be visible only on ER case records. Any suggestions to identify root cause will be helpful.
Response Template and Quick Message role
I have assigned the product doc recommended response template and quick message role to specific users and a group. However, they are not able to edit RT or QM. does anyone know why?
Update Short Description on Case Transfer
Hello! When we transfer HR cases to different HR Services, we currently transfer things like work notes, attachments, etc. However, the Short Description also carries over to the new case, which we do not want. How can we change the transfer process...
How to disable the 'Report Knowledge Gap' UI Action on Agent Workspace for HR Case Management
This will work for other UI actions as well afaik Spent hours trying to find out how to stop this UI action from showing on the HR Agent Worspace form so I thought I'd share here. 1. Go to UI Builder within the Agent Workspace for HR Case Manageme...
How can i use PDF template in catalog tasks
Dear community, i am currently creating a flow within the request mgmt. for return of it hardware.I already use the ootb signature feature. Currently it's only possible to link inside of the "sn_esign_configuration" a document from "dms_document" tab...
Resolved! PIP Lifecycle Activity Question
Hello,We are in the very early stages of designing a PIP process via a Lifecycle event in our instance. One of the requirements is for the employee being placed on the PIP to be able to provide their "action plan" for behavior correction, with their ...
LifeCycle Events & Journeys_HRSD
Hello Community, Happy Thanksgiving! 1. I wanted to understand if we have to design process for Journeys and Life Cycle events, what should be the process - How to capture requirements, is there a template? how to conduct workshops, is there a templa...
Lifecycle event activity set triggering issue
Hi Team,In my lifecycle event, I have configured activity sets as follows:Activity Set 1 (Immediate Trigger)Activity Set 2 (Triggered after Activity Set 1 completes)Activity Set 3 (Combination of conditions and dependencies)For Activity Set 3, I incl...
Workspace view additional comments widget transfer HR case message
HI,After transferring a case using the "transfer to a new case number" method, I expected to see the following message: "Case was transferred from HRCXXXXXXXXX." Unfortunately, this message does not appear in the additional comments widget. Could you...