Employee Document Management (EDM) data storage

Alexander17
Tera Guru

‎05-14-2025 02:37 AM

Hi all,

 

For my employer (who has a lot of employees), start using the ServiceNow EDM module. I was wondering if anyone has experience with data storage and potential server impact. As we are dealing we over 7TB of data storage, i was wondering how ServiceNow works in related to EDM data storage. Are they storing this data outside your instance like AI Search source table data. As well, do anyone knows about how to deal then with potential instance issues on this.

 

Thank you for reply!

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michaelj_sherid
ServiceNow Employee
ServiceNow Employee

‎05-14-2025 06:16 AM

@Alexander17 The data is within the Database of your instance, it is not stored externally. It just may get to a point where additional DB sizing is needed to accommodate for the growth.

 

If my answer has helped with your question, please mark my answer as an accepted solution and give a thumbs up.

Regards,

Mike

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