Enable Compose email button in HR agent configurable workspace list view

Rajareddy_VR
Tera Contributor

 

Hi team,

I have a requirement to enable the "compose email" button in the list view of the HR agent configurable workspace. When the agent clicks the compose email button, it will open a new tab with an email draft, allowing the agent to fill it in and click the submit button. I have an existing action called compose email, but it only works for the old workspace. Could you please provide a solution for this?

 

script:

 

    var LEGACY_EMAIL_CLIENT_NAME = 'sn-email-editor',
        SEISMIC_EMAIL_CLIENT_NAME = 'sn-email-client-wrapper',
        EMAIL = 'sys_email',
        DRAFT = 'sys_email_draft',
        tValue = DRAFT;

    //get the list of renderers
    var renderers = [];
    if (ux_globals && ux_globals.presource['sn-workspace-content:snCustomRenderer']) {
        renderers = ux_globals.presource['sn-workspace-content:snCustomRenderer'].data.GlideRecord_Query.sys_aw_renderer._results;
    }

    if (renderers.length > 0) {
        // Filter out Email renderers
        var renderMap = {};
        renderers.filter(function(o) {
            return o.table.value == EMAIL || o.table.value == DRAFT;
        }).map(function(o) {
            renderMap[o.table.value] = o.custom_renderer_tag.value;
        });

        //Figure out the final value
        if (!renderMap.hasOwnProperty(DRAFT))
            tValue = EMAIL;
        else {
            if (!renderMap.hasOwnProperty(EMAIL))
                tValue = DRAFT;
            else if (renderMap[EMAIL] == LEGACY_EMAIL_CLIENT_NAME)
                tValue = EMAIL;
        }
    }
   
    var dirtyFieldList = g_form.serialize(true).map(function(field) {
        return {
            field: field.name,
            value: field.value
        };
    });
    g_aw.openRecord(tValue, '-1', {parentTable: g_form.getTableName(), parentSysId: g_form.getSysId(), headerValue: getMessage("New Email"), dirtyFields: dirtyFieldList});
 

Rajareddy_VR_0-1736166800346.png

 

Rajareddy_VR_1-1736166844995.png

 

 

10 REPLIES 10

@Rajareddy_VR 

not very sure on this.

Regards,
Ankur
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