End user after creating HR case can not see the detail on ESC portal

[Supriya13]

hello team ,

After creating HR case ben end user below two information not visible to him.

[Musab Rasheed]

What is not visible ?

[Supriya13]

history section --after that comments to send ,

Attachments -section

only for end user , admin can see all 

[Musab Rasheed]

You got to check the ACL for 'Additional comments' field and ACL on sys_attachment table, you have to modify both in order to make it visible for end users

[Supriya13 · Accepted solution]

No It not with ACL , its due to system property -impoersnoate check -

There is a system property that activates this functionality:

"If true, ACLs check if the user is being impersonated"

Which we advise clients to always have set to "true" on Production instances, or any live instance with real data.

An HR user can be impersonated, but data controlled in this way (HR Profile, HR Case Data) will not be accessible.