Remove the Head count field from the actions in My requests page (portal)
Hi @Shakeel Shaik How to hide that which I highlighted in yellow color from actions under my requests. Please help me on this. Thank you
Forum Posts
Need to add Create Template (+ icon) option in the Toggle Template Bar on the HR Module
Hi All, I need to add Create Template (+ icon) option in the Toggle Template Bar on the HR Module tabs. Can you please suggest with the role required to enable + icon on the Toggle Template Bar for HR Basic Agent/HR Manager users. For now the HR Basi...
Lifecycle Event Activity Set Date Trigger
Hoping someone will be able to assist. We have an activity set called 'On Leave' with a date trigger. The date that triggers the activity set may change (leave start date). When the leave start date is updated by the user via an employee request, the...
HR profile creation only for certain users
Hi All,I want to create HR profile only for certain users with type XYZ . The type xyz field is on HR profile.Is there any configuration for this? ThanksRa
HR Service Case Option - Automatically Create Draft Document
Hi all, What's the functionality behind the case option known as "Automatically Create Draft Document" in the hr service case options. What are the configuration steps for enabling this case option and how it works when giving this case option for th...
HR service list view group by topic category and COE
I need to group by COE and topic category on the HR service list view but when I try to personalize the list to include the COE and Topic category columns , I cant find them.I only see topic detail.When I go to record view for HR service I can see th...
CCCIF Media Resource API - URL File Attachment
Hello,I am testing the CCCIF Media Resource API with postman and I want to attach a file that is in a URLIf I upload directly the file from my computer, it works fine but when I try upload as a path it does not work{ "message": "Failed to create ...
Resolved! Attachment API - Attach a file by URL
Hello,I am testing the Attachment API (Upload an attachment from binary request (POST) with the "Rest API Explorer" module to see if it works correctly for my needs. I uploaded a file from my computer (local) and when I try to send, it works well.Now...
Resolved! Adding the hyperlink/URL of another Record Producer in one record producer description
Hiwe have a requirement, needs to add an hyperlink/URL of another record producer in the given/following record producer description, so if we clicks on the hyperlink (which is in description) in main record producer ,it should redirects to the anoth...
Resolved! Knowledge article is not visible for a particular user
I was facing a issue i.e., for a particular user the knowledge articles are not able to see i.e., it is displaying no knowledge articles found. I have check the knowledge can read criteria but in can read criteria there is user is present when the ac...
Glide Modal :- Agent Workspace
Hi , There are two fields, assigned to which will be dependent on assignment group. So when I am selecting Assignment group as ABC , only ABC group members should be available to select in assigned to field. Can we achieve this? Can we pass dynamica...
Currency field - how to prevent it from converting
I have a Tuition Reimbursement record producer that references a table on the HR Profile, for eligible amount, amount used, and amount remaining. These fields display on the HR Case. When reimbursement is approved, we enter a reimbursement amount, ...
For life cycle event case Need to create the new task
Can anyone please help me on the below query.For life cycle event case Need to create the new task , below is the taskWill you require a mobile phone YesNo Once the task is created and its assigned to preboarding specialist, preboarding specialist wi...
Response template
Can we use response templates without adding channels like email,form,chat on utah version.thanks.
Resolved! Business Rules and Scope Privilege access
Hello,I configured a business rule that is supposed to Query a Document task and find out if it has a parent and if it does, once the document task is done, it should close the parent task immediately instead of waiting a whole day (default automatic...
