Hi all, I have a requirement where in I need to send a weekly report of list of incidents which have been updated to work in progress for that week. The list should include the incident number, requestor, state and link to that incident. Please sugge...
Hi All, I am new to Knowledge Management, I was trying to understand the Rating concept in Knowledge Management. Generally the Rating will be populated based on selection of Knowledge Article Helpful or Not Helpful and also based on the selection of ...
Hi,I have an Inbound action created, through which an offboarding Lifecycle case is being created. I want to prevent duplicate case creation if a case already exists for that leaver(subject_person). Any suggestions on how we can do this?Thanks in adv...
Hi All, I need to create a UI action in which it should show the reference field with HR Services. In native view I am able to do it but not in HR agent workspace. I have already gone through below article but no luck :https://www.servicenow.com/com...
Hello, Where all is the configuration held for the collaborators field? I am attempting to set up the collaborators field on my HR Cases (multiple COEs), but something seems to be blocking the OOB behavior. OOB, any HR Agents who are added as collab...
Hi,Whenever approval is created for the HR Payroll case table I am unable to see the Case number in the document id field. I checked whether 'Display' is true for the HR Payroll case Number field. It is in place. @Chuck Tomasi I have referred to you...
Hello all!We leverage Workday and ServiceNow and curious if anyone out there has any design principals they lean on when they decide to design or activate new features and the capability exists in both systems out of box. The end goal is a good set o...
HeyI would like to change the display (change position / add or remove components)in HR Profile Record.It should be noted that the result should be reflected in HR Agent WorspaceWhat is the most correct way?I tried to access the page through UI Build...
Can anyone please help me on the below query.When all task are closed in a HR case, The case should closed automatically.
Hi All, I do have scenario when in catalog item there is variable called list collector with country table reference when usa selected puetero Ricco automatically populated.but i am not able to delete pueteo Ricco i am able to delete either one if ...
Hi All,i am trying to fetch the removed value from a list collector in catalog client scriptTried with on change client script oldValue but its showing always empty.Is there any other way to fetch the details please provide the solution. Thanks
Hi,Is there a good way to report on case deflection with the new HR Portal and Knowledge base?We are on Jakarta.Thanks,Mike Leighton
My query is like survey,incident is resolved then survey notications sent to users like click here to complete survey.First time survey successfully generated on TASK is incident number after user has been completed.Again one more time click on click...
Hi im trying to put videos on our content experience widget carousel. im using in my example below a SNOW video for demonstration. After reading many articles it appears I should create a portal / styled content and select video as my "content style...
Can anyone please help me on below I am looking for HRSD documents, can someone please provide.
