Hi, Is there any OOTB option to modify the reasons or pop-up window in general when actionable knowledge feedback is enabled? For example when the knowledge article is flagged, marked as not helpful or rated 1 star. My other question: Is it possible ...
The requirement is to get an optional Satisfaction Survey for users to fill in after they visit esc portal, so that it would benefit business in bringing out best in employee experience within the portal
Hi, I found a post from 4 years ago with a similar request to print HR Cases. https://community.servicenow.com/community?id=community_question&sys_id=68e66ae4dbb5af001089e15b8a961900&view_source=searchResult However, I was hoping that there is an up...
Hi All, I am having a requirement that when we pass the sys_id of a particular record like from this table "sysapproval_approver", it should fetch the sys_id of particular record in this table "sn_hr_sp_todos_config" only when condition met. I tried ...
I have tried various things but no one of it is working. I created an Inbound Action, create an event from registry and trigger it through business rule, create a notification that will send the email to the person who send it in the first place when...
Hi all, Can anyone guide me on how to hide some variables on the variable summarizer in the additional details tab of the portal. I navigated to standard ticket configuration and i selected the target table where i created record producer. In the ...
Hello All, I'm looking to rename HR Service and want to check implication for that action. Can we change HR Service name from AbsenceA to AbsenceB and update template/record producer names as well? Topic Category/Details stay the same. Any help in un...
Hi Everyone, we have upgrade our instance from Quebec to San Diego recently and after upgrade Encrypt checkbox for attachment is missing on HR Case form. we have assigned the role to user but still user is unable to see the checkbox to encrypt the a...
When I am trying to update state of HR case from "Awaiting Approval" to "Ready" using script it is showing error as: "Source descriptor is empty while recording access for table sn_hr_core_case: no thrown errorSecurity restricted: Read operation on t...
ACLs (Security rules) should not have GlideRecord/GlideAggregate in script We have an ACL written on sys_attachment table and the script is Checking if current user is a member of any human resources group. Gliderecord to 'sys_user_grmember' is used....
Hi All, I would like to ask help on the button to open a window for Oauth initiator on Agent Workspace. This functionality is working fine for the form button(on case record default view) but in Workspace it is not working. Here is the script I am wo...
Hi Community, I have created Business rule to auto create HR profile when the user record is inserted or updated if there is no HR profile created for the user. below is the business rule .but business rule is not working Can any one let me know if ...
Hi All, I have activated the Human Resources Scoped App: Employee Relations [com.sn_hr_employee_relations] plugin but I still don't see the HR Employee Relations in Application picker. I can see the application name in the configurations and the stu...
Does anyone know of a way to see if custom fields are being used and if so, where?
Hi All, I have a field "u_abc" which is of Time Type and i want to convert that field values to seconds. Example I have 10 HH: 00 MM: 00: SS attached the screenshot .