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Quick Action /search-kb in HR Agent Workspace

Hi, As an HR Agent, i am trying to search for KB Article in chat window of HR Agent Workspace. I have selected /kb-search quick action and entered the short description of the KB Article. But, it says that the "no matching articles visible to the req...

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Export to pdf in the HR case should export fields with value

Hi, I need to create a Ui action to print the HR case only if the field has a value, fields with empty or no value is not required while clicking on "Print" ui action. Can anyone help me on this.  

Community Alums by Community Alums  
  • 861 Views
  • 4 replies
  • 0 helpfuls

Need to stop a notification through a business rule

Hi all, We have setup a notification on the update of the additional comments on the hr case ticket. However, we have a requirement where in we need to avoid triggering this notification for the first comment that has been updated on the ticket. I'm ...

sanga2 by Tera Contributor
  • 788 Views
  • 9 replies
  • 3 helpfuls

Need to open KB articles in new tab in portal when clicked

Hi,I have a requirement like there is widget in which the kb articles were displayed and when I click on any kb article it should open in new tab.For now it was opening in the same tab.Any suggestions would be helpful.Thanks inadvance!!

Siva55 by Tera Contributor
  • 608 Views
  • 1 replies
  • 0 helpfuls

How do I set a Task SLA in Flow designer

Hi there guys! I have a flow and in that flow I have a get Catalog Variables action.From the different question choices on a variable I have different assignment groups/ Task SLA's that I want the HR Case to have. The assignment group part is already...

rafas_2703 by Tera Guru
  • 2105 Views
  • 6 replies
  • 2 helpfuls

Resolved! I am not able to update or create or delete record in Document Tasks

Hi All, I am not able to update or create or delete record in Document Tasks using  var gr = new GlideRecord('sn_doc_task');gr.addEncodedQuery('number=DOCT0001005');gr.addQuery('parent','HRC0231097');gr.query();if(gr.next()){    //gr.short_descriptio...

chandan31 by Tera Contributor
  • 707 Views
  • 5 replies
  • 1 helpfuls

Resolved! HR document template table field issue

Hi Team, I have created this HR Document template for my e-signature task, as you can see it has the table name set as HR Core task. So as per my understanding if I m printing the sysid, then it should ideally print the HR Task sys id, rather it is p...

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JohnnySnow by Kilo Sage
  • 1428 Views
  • 5 replies
  • 0 helpfuls

Check if applications/plugins have upgrade available in scripting

Hi,  I am trying to find backend data source of information, from where, plugins page retrieves all information such as latest version number etc. I need it to implement a logic in scripting. But unable to find source table or any store API.  Thanks,...

Mukesh26 by Tera Contributor
  • 479 Views
  • 2 replies
  • 2 helpfuls

How to remove Journey button from Service Portal

After installing the journey designer plugin we get the journey button in employee service portal. How to make it visible only for admins but not other users@Ankur Bawiskar @Harsh Vardhan @Jaspal Singh 

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Harsha38 by Tera Guru
  • 559 Views
  • 1 replies
  • 0 helpfuls