End user after creating HR case can not see the detail on ESC portal

Supriya13 · ‎09-23-2022

hello team ,

After creating HR case ben end user below two information not visible to him.

Supriya13 · ‎09-23-2022

No It not with ACL , its due to system property -impoersnoate check -

There is a system property that activates this functionality:

"If true, ACLs check if the user is being impersonated"

Which we advise clients to always have set to "true" on Production instances, or any live instance with real data.

An HR user can be impersonated, but data controlled in this way (HR Profile, HR Case Data) will not be accessible.

sri001 · ‎07-11-2024

@Supriya13 Can you please help me the system property name.