Export HRC ticket to PDF issue

[samirmeroua]

Good afternoon, 

Users in our organization were able to export HR cases to PDF, and suddenly the are not able to do so, they get error:  Security constraints are restricting the page 

I did locate the ACL causing the issue (sn_hr_core_case ) operation: save_as_template , and I assigned all the required roles to users, but they are still not able to export to pDF .   any advice? 

[Ankur Bawiskar · Accepted solution]

@samirmeroua 

was this working fine earlier?

Any recent upgrades?

How about admins?

see this link which talks about same issue in Zurich, seems you are on Zurich

On HR Cases form, export as PDF option throws error 'Security constraints are restricting the page' 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar · Accepted solution]

@samirmeroua 

was this working fine earlier?

Any recent upgrades?

How about admins?

see this link which talks about same issue in Zurich, seems you are on Zurich

On HR Cases form, export as PDF option throws error 'Security constraints are restricting the page' 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[samirmeroua]

Thanks Ankur, 

Yes, we upgraded our servicenow to Zurich recently 

But I could not locate the RCA record that causing the issue 

[Rob Bushrod · Accepted solution]

Hi @samirmeroua,

See if this article helps you, it seems to have solved my issue today. HR Agents are unable to export HR Cases to PDF. - Support and Troubleshooting 

If my response helped please mark it correct and helpful.

Many Thanks,

Rob

[samirmeroua]

Thank you so much, that solved my issue.