Export HRC ticket to PDF issue

[samirmeroua]

Good afternoon, 

Users in our organization were able to export HR cases to PDF, and suddenly the are not able to do so, they get error:  Security constraints are restricting the page 

I did locate the ACL causing the issue (sn_hr_core_case ) operation: save_as_template , and I assigned all the required roles to users, but they are still not able to export to pDF .   any advice? 

[Ankur Bawiskar]

@samirmeroua 

was this working fine earlier?

Any recent upgrades?

How about admins?

see this link which talks about same issue in Zurich, seems you are on Zurich

On HR Cases form, export as PDF option throws error 'Security constraints are restricting the page' 

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[samirmeroua]

Thanks Ankur, 

Yes, we upgraded our servicenow to Zurich recently 

But I could not locate the RCA record that causing the issue