Export HRC ticket to PDF issue

[samirmeroua]

Good afternoon, 

Users in our organization were able to export HR cases to PDF, and suddenly the are not able to do so, they get error:  Security constraints are restricting the page 

I did locate the ACL causing the issue (sn_hr_core_case ) operation: save_as_template , and I assigned all the required roles to users, but they are still not able to export to pDF .   any advice? 

[Ankur Bawiskar · Accepted solution]

@samirmeroua 

was this working fine earlier?

Any recent upgrades?

How about admins?

see this link which talks about same issue in Zurich, seems you are on Zurich

On HR Cases form, export as PDF option throws error 'Security constraints are restricting the page' 

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[Sandeep Rajput]

@samirmeroua The message you are seeing is due to Application Restricted Access Caller records getting invalidated. For more information please refer to https://www.servicenow.com/docs/bundle/yokohama-application-development/page/build/applications/conc....

Also, a direct solution has already been proposed by @Rob Bushrod Please refer to the support article suggested by him to resolve this issue.