Export to XML and Import XML updates - HRSD URGENT help needed - Please and thank you!

Danielle10
Tera Contributor

Good day! I need some help.

 

I updated Child Topics on a Parent HR Topic - The updates I made were adding in new Quick Links and Web Apps.

 

The part that I am confused about and need someone's help with is how do I export to XML the following? I know how to get to the Quick Links table list view and the Web Apps table list view but how do you add in the topic relationship to export together?

 

1. Topic relationship for Quick Links

2. Topic relationship for Web Apps

 

 

If you are able to help me, would you please?

 

Thank you so much!

3 REPLIES 3

michaelj_sherid
ServiceNow Employee
ServiceNow Employee

HI @Danielle10 You have to export (as XML) the connected content. These associations do not get caught in update sets.

michaelj_sherid_0-1718289497812.png

If my answer has helped with your question, please mark my answer as an accepted solution and give a thumbs up.

Regards,

Mike

Good day, Michael!

 

So by doing this in connected content, filtering through the list of Connected Content to show the Topics that I updated, and then right-clicking on the Topic column to export to XML is the way to get -

1. Topic relationship for Quick Links I only see this in the list 

2. Topic relationship for Web Apps - I do not see the web apps in the list.

Danielle10_0-1718292621558.jpeg

 

 

Thank you for replying and helping me.

@Danielle10 This should work for you so keep us posted on your progress. This is with the assumption that you already moved the content itself to the next environment via update sets. We do this XML export/import because the connected content (associations) do not get captured in update sets.

 

Regards,

Mike