Field to show users who were assigned to this ticket
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07-20-2023 01:30 AM
Hi All,
Hr cases when created get assigned to a user , but it gets reassigned to other user from the same assignment group. Is it possible to put a field showing the list of users name who were assigned to the hr case.
Thanks in advance
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07-20-2023 01:55 AM
Hello @kali
greetings!
the assigned to field changes will be captured in activity. you can configure the activity filter as shown below:-
Please hit the thumb and Mark as correct based on Impact!!
Kind Regards,
Ravi Chandra.
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07-20-2023 06:40 AM
Hi,
I want a field such that the field should display all the users who were assigned to the hr case.