Field to show users who were assigned to this ticket

kali
Tera Contributor

Hi All,

 

Hr cases when created get assigned to a user , but it gets reassigned to other user from the same assignment group. Is it possible to put  a field showing the list of users name who were assigned to the hr case.

Thanks in advance

2 REPLIES 2

Ravi Chandra_K
Kilo Patron
Kilo Patron

Hello @kali 

greetings!

the assigned to field changes will be captured in activity. you can configure the activity filter as shown below:-

RaviChandra_K_0-1689843225666.png

Please hit the thumb and Mark as correct based on Impact!!

 

Kind Regards,

Ravi Chandra.

Hi,

I want a field  such that the field should display all the users who were assigned to the hr case.