Hello everyone, i've built the integration between Servicenow and Docusign in order to have digital signature for HR Documents. Now the issue that i'm facing is related to the fact that the document is attached on the HR Task, after attached it will ...
Hi All, Can you help me top add hyperlink in the flow designer script partvar number = fd_data.trigger.current.sys_id; var url = '<a href="''https://itsmtest.service-now.com/esc?id=hrm_ticket_page&table=sn_hr_core_case_workforce_admin&sys_id=' '">' +...
We have a requirement for a date variable on record producer producer name: date_required to only allow saturdays to be selected. Is there any way to do this via an on change client script? Tried to use the below on change script but didn't work fu...
Hi everyone, I have a business rule that I need to change, but I want to do some performance tests to ensure the change will not impact negatively my instance.What is the best way for me to test with what I have right now, and then compare to the aft...
I have a record producer with contextual search but is not showing on the Employee CenterAs far as I know, I need to add an instance, but it still does not show up on the record producer Any idea?
Hi all, document templates generated from HR case have the following name OOTB: "Name of HR service - Name of person who generated the doc" I would like to change this to "Name of HR service - Name of Subject person" Now I have tried to edit a copy...
Hi All, We have a request to add Case Number to our Survey Invite email but, since this notification is built off the Assessment Instance table (asmt_assessment_instance) we can not figure out a way to add case number. I have tried to dot-walk throug...
Hi,I found out that HR agents must have the sn_hr_le.activity_writer role if they want to access and edit HR templates. I found an ACL in the HR Core scope that says that if a user has the above role and the owning group field is not empty, they are ...
Hello all, in my PDI on Rome, I have updated EC Pro to its latest version and activated Granular Delegation. I am also using HRSD and HR Lifecycle Events. I have set up a pair of Granular Delegation rules that grant "assignment" delegation to the HR ...
I am unable to change the theme in the new agent workspace which comes with the Tokyo upgrade. I want to change the color. Below is the image.I am unable to modify or change the theme as well in the UI builder under branding and theming.Can anyone he...
Hello all, I am working on adding an activity set within a HRSD in processing. I have 3 business rules to assign the task below to whatever org the New Hire is joining. The Task "Supervisor Complete NH SIPR" is assigning the task like I want, but the...
Hi Folks,Is there any way we can show reports and dashboard in HR agent workspace. if yes then what are the prerequisites or licensing required. We want to have OOTB HR case Dashboard / Case overview and Manager Dashboard on the agent workspace.
Hi Team, I'm working on the record producer which create the HR case. I have added attachment to the record producer, where attachment will be present in sys_attachment table. I have created rich text variable and added URL of the attachment. Form co...
Hi Team, User with sn_hr_core.basic role is not able to access HR agent workspace. I have added agent_workspace_user , but still the same issue.Please let me know if I missing something.
I am trying to add base64 encoded files (images, etc.) as attachments onto an HR Case (scoped) via integration with a Scripted REST API. (I am unable to use the REST Attachment API as the system sending the data is unable to provide the target record...