While in the Task tab in Standard Ticket page for HR Cases, there's a "Ask a Question" button which I would like to disable. Does anyone know where the options are for this feature and if it can be turned off?
I am using Flow Designer to send an envelope. However, when I send the envelope to two recipients and the second recipient has provided an incorrect email address, the first recipient signs successfully. However, in the ServiceNow table, the status f...
Enforce unique user (on Insert) business rule getting triggered when HR profile is updating from the Transform map, It is showing "Operation against file 'sn_hr_core_profile' was aborted by Business Rule 'Enforce unique user (on Insert)^f783a8ecdbf8b...
What is COE Security policy in hrsd
How can you open a new HR case?What are the different activities involved in an HR Case while investigating the Case?How can you escalate an HR Case?How can ServiceNow HRSD contribute to fostering a positive workplace culture?How does ServiceNow HRSD...
Dear Community, We are facing issue where system already generate HR Task after request been submitted and it also notify users through Outlook email. Upon clicking the hyperlink, it is not navigating to that specific task under "My Task" menu. It ...
Hi Everyone,Is there a way to add Topic detail and topic category on the HR case creation configuration page, based on my selection of topic detail and category i want the HR services to show up (which are related to those topic detail and category)....
What are the merits and demerits of only using itsm tables for an hrsd subscription? The client is adamant on using only sys_user, sys_user_group, and sys_user_grmember for its users.Your answers are greatly appreciated.
I've made a copy of the "Cancel" UI Action on sn_hr_core_case (HR Agent Workspace.) I've also copied the script include to modify with my custom fields. I'd like to customize the popup to display a reference field instead of the work notes. Everythin...
Hi, Is it possible to set a default value (see screenshot) for fields in a Workspace (in my case for "Agent Workspace for HR Case Management"). And if this is possible, is this wise to do, if you take into account future updates of the workspace? Tha...
How do I change the picklist filters for 'Article Template' fields in HR Agent Workspace? I want to limit the selections users can see, but right now it is showing all templates. See screenshot.
Hi , In the HR agent Workspace , I have 13 HR services in the system and I wanted to make sure that COE of one particular HR service must be visible in workspace, rest all other to be made invisible for the HR agents to create the HR case. Note: All...
Hi Team,I have installed plugin with demo data. Working with New Hire Journey (Demo) life cycle event, it has two employee requests under Pre-hire activity set.1. Request Standing Desk (Requestor is subject person)2. Request Change in Start Date of E...
Need to show/hide HR service on case creation page in "agent workspace for hr case management" based on groupTried adding an HR criteria on the HR service, it doesnt work.Steps which i followed:-Created HR Criteria,And then created User criteria from...
Hi All, I'm struggling to find the documentation on this subject but we are trying to configure an HR Task with an acknowledgement type of Submit a Catalog item within a Lifecycle Event. I have configured the Catalog Item and have mapped it to the HR...
