About HRSD Portal configuration

I am trying to create some mega menu in the esc portal in the taxonomy topic but after creating the topics and sub-topics when I checked the ESC portal the mega menu is not showing.

Toggle chat from menu item in portal

Hi i have a requirement, in which when we click a menu item in header then it should open the virtual chat window directlyso i tried below community post to achieve thisToggling Virtual Agent chat client (using Agent Ch... - ServiceNow Community But ...

Rest Message Error in HTTP Post Method

Dear Friends, We are trying to test the connection from ServiceNow DEV instance to End Point below.End Point: https://xx-xxxx-api/api/qs/oa2/v1/login/ I am able to connect from Postman to End Point successfully with Status 200 OK.Getting the Access T...

Cannot dot walk with "Show Related List" from HR Task -> certain HR Case fields

Hello,We are having issues with dot walking with the condition builder on sn_hr_core_task table. When we use sn_hr_core_task in a UI Policy, Notification, or view records List View, it will not let us dot-walk with the "Show Related List" option to t...

Configuration of Popular Topics

There is a requirement where the topics under Popular topics needs to be modified and 1 topic should be visible all the time. Is it possible to do?

Ui Action Workspace PDF Preview is not working , not generating the document

I have created on UI action named 'Packing slip' on csm workspace which when button clicked open up window with generated pdf using the templated specified on form field, i have attached images, it works on native ui form when clicked window pops up ...

How to auto-populate backend field

Hi guys! I have a field in my widget that I want to use to auto-populate a field on the back end of my HR Case.The field I want to auto-populate on the back end has the following characteristics:Dictionary info: sn_hr_core_case.watch_listTable: taskF...

Swapping activities between existing activity set in Lifecycle Event

Hello All, I have the requirements to swap the activity that was triggering in week 5 activity set to trigger in week 6 activity set & vice-versa. Impact: This lifecycle event is in live in Production & modifying it will have impact on the HRLE cases...

Variables that are not showing in Catalog Item form are visible in portal

Hello, I'm running into an issue here and not sure what to do about it.I have an existing form, o which I added 2 additional fields (to only be seen by certain people with a specific role). On the backend, it is working as designed. However, when I g...

SLA for HR Instead of Metric Help

@mention functionality is not working in HR form view for worknotes and additional comments

while mentioning @mention functionality in HR form the functionality is not working in HR form view for worknotes and additional comments.what should I do to resolve the issue 

Agent Workspace Notification

Hi Team, How we can configure workspace notification ? i.e As an Agent, I want to receive notifications within the Workspace, So that I can keep all my work within the Workspace view. Thanks,Manal Aquil

Agent workspace

Hi All,In the agent workspace there is a bell icon for notifications , from where in servicenow can i configure the notifications for the bell icon.