Flow designer IF condition evaluated to FALSE even though it is TRUE

[Oliver13]

Hello,

I have designed this flow and it worked perfectly before. but now, the IF condition is not working correctly. Event though the IF condition if true, it is evaluated false. Could someone help me?

The IF condition is to check if the trigger Total Rewards record is approved or not:

The IF condition is the is exactly the same and below was tested on 15.06.2020 and it worked.

The record is approved, which makes the IF condition = true:

Now the IF condition is evaluated to false even though it is true:

The record is approved but evaluated to FALSE 😞

Can someone please kindly help me? What's the issue here.

Thank you so much. 

[Oliver13]

Hi Dirk,

Then i was playing around. I changed the IF condition to if Approval = Requested and it 'worked'.

I approved the request and it evaluated to be true, which is so weird, cause the approval state is Approved, not Requested.

But it actually is Approved, not Requested.

[Ashutosh Munot1]

Hi,

This is wierd, it should work.

I have tested this and it works for RITM atleast.

Thakns,
Ashutosh

[Oliver13]

I know. it worked before and i just don't know why it doesn't work again 😞

[Ashutosh Munot1]

HI,

I have this seen this issues in past. The step gets corrupted.

I advice you to remove the step and add again it should work.

Thanks,
Ashutosh

[DirkRedeker]

Hi

Please give the following configuration a shot.

Maybe that is more stable, which is the way, I would have set it up:

Let me know, if that solves the issue.

BR

Dirk