Hello, Is it possible to set the Case Timeline Ribbon to be minimized (collapsed) by default when you view a Case? It takes up a lot of vertical screen space and creates a poor user experience for our ER team. The only solution I have come across is ...
Hi All,We have configured a lifecycle event for new hire onboarding, which includes activity sets and activities. However, when I raise a case, even though the trigger condition for the activity set is "Immediate," no activities are getting attached ...
Dear Team,Greetings I would like to understand the Mapping of covered countries impact if any:Some assignment groups under the People Services team are not mapped with any covered countries,will there be any possibilities impact when we try to map th...
Hi, Is there any possibility to change the font for entire Portal. Let me know the best way to change the font if possible. Thanks & Regards
I am trying to use 'Use global descriptions for translations' of document task template to translate short description/description of document task, it does not work.I tried 'Use global descriptions for translations' of HR task template, it is workin...
I need a Related List with name as Linked Case with the configuration need to link the 2 different Employee Relation cases into one. For this I have created a many to many Definition with the below Information i have created a Relationship as well wi...
Hi All,When connecting to a live agent through Virtual Agent, if the agent does not accept the chat within 5 minutes, I get the option to create a case.Here’s what happens:1.I type a message (e.g “random text”), but the chat freezes and the free-type...
Hello HRSD Community, We are building a flow using Lifecycle Event for our employees. When HR Cases are raised for this flow, there are around 40-42 Tasks which would triggered as per the flow which is being built using Lifecycle Event. We are told ...
When we are trying to suspend an HR Case from Workspace, a pop-up appears ans state changes from work in progress to Suspended, and after filling in the details in pop-up, the status reverts to work in progress and reason from pop-up is updating to w...
Hi,I have a requirement wherein an intake form is submitted with 10 employee details. Once the form is submitted it creates a case and should go for 2 different managers for approval in parallel. Any of this manager can see the details and then appro...
I'm trying to create a report on the sys_outbound_http_log table,but this table is not available in the reporting source list. To overcome this , I have created a database view including this table. However ,when I try to generate the report, no dat...
Hi Team,I wanted to add additional approval once it is approved by ownership group.I have added additional stage in Cloned-OOB flow. and added Knowledge admin as approvers.although approvals are triggering, But Email notifications are not getting sen...
HiI'm having an issue with the file name generated from the PDF Document Template. The file name is supposed to follow a format that includes the template name and the logged-in user's name (the display name of the user signing the document). I expec...
Our requirement is to integrate Dayforce to ServiceNow,If anyone implemented , please let me know the steps taken to implement this.
3. HR Service Delivery (HRSD)A. Requirements & Process Definition Map end-to-end employee lifecycle: recruitment, onboarding, transfers, offboarding Define HR case types, approval chains, and SLAs Identify compliance requirements (Joint Commis...
