I am trying to understand the complete functionality of collaborators in HR case. I have the following questions and can any of you please guide me to the right document or let me know what are the answers? 1) I am in need of assigning a particular c...
Hi Community,I’m working with the sn_hr_pa_profile_metric_result database view and noticed that for many survey results, the fields HR Case Number and HR Service are empty, while for others they are populated correctly.Since sn_hr_pa_profile_metric_r...
I want to read all the dropdown values & compare it with the provided list for a field. How can I do it in ATF?
Hi all, I have created one record in 'Restricted Caller Access Privilege' table.I have selected table as sn_hr_core_case, on the form it is not showing. After clicking on magnifying glass it is showing the table. But still I am getting an error, whil...
When a lifecycle is being initiated in SN HRSD and an agent is working through the playbook we are having issues where tasks are being duplicated sometimes 90 times etc, but this does not happen every time. We have not been able to figure out what i...
Hello Community, I have a requirement where I need to trigger an activity set when all the mandatory tasks (optional = false) in the previous activity set are completed. Here is what I have done in the advanced trigger, but it still isn't working. An...
We are receiving data from SuccessFactors into ServiceNow, and some fields are visible in the payload. However, a few additional fields from SuccessFactors are not appearing in the ServiceNow payload. Could the current integration logic or configurat...
We're experiencing a strange issue in HR Agent Workspace > HR Tasks (on Yokohama Patch 8). Opening any HR task and scrolling up and down the record a couple times -- but not actually making any changes -- results in the unsaved changes circle glyph a...
What is your request about is my dropdown field with 6 values. But when I tried to parametrize this one the test case is failing.
I am trying to change the background color of the required fields on an HR Case on employee center pro. I have looked at both the page and widget css and do not see a place to do this. Thanks!
Hi,Does anyone know how to enable the 'Edit' option on the 'Preview Document' button? Buttons like Generate/Regenerate or Initiate Document Tasks are available.PDIafter clicking the Preview button, I don’t see the Edit option, even though the SN docs...
Hi Experts, I had an issue where when I transfer a HR case all the additional comments from Old one is transferring and also an email notification stating "Case commented" is triggering to transferred case. Can someone help to fix this without effect...
Hello! I’m working with Campaigns in ServiceNow and need clarification on which scheduled jobs must run for a previously published campaign to successfully assign To-Dos to newly defined users. Here’s what I’ve observed so far:The campaign was publis...
When a file is uploaded in a custom attachment field and the record producer is submitted, an HR case is created. However, the attachments are not visible in both the backend view and the frontend view of the HR case. A Record Producer is being usedT...
When tried to search the catalog item 'compensate support for talent acquisition' is not returned any values. where as when I checked for another catalog item it's worked also. Please help me on this?
