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Resolved! Enforce unique profile business rule

Hi Team, What is the purpose of this Enforce unique profile BR, we are trying to update user profile via transform map but for that specific user its errored out as Operation against file 'sn_hr_core_profile' was aborted by Business Rule 'Enforce uni...

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preethigovi by Tera Contributor
  • 408 Views
  • 2 replies
  • 0 helpfuls

How to hide or default CoE value on Case creation in HRSD?

Hello, At our company we only use the HR Case CoE value, which is why the requirement came to have it defaulted to this value, as we don't use the others. i know how to disable the others, but even by disabling they would still need to select the val...

gej00m by Tera Contributor
  • 504 Views
  • 3 replies
  • 1 helpfuls

Resolved! Generate Letters in HR Service Delivery

We're looking at the Employee Relations module and we are wondering if it is possible to generate letters in ServiceNow. We currently have offline processes where letters have to be created and sent out to the subject person of a disciplinary or the ...

Matt Lodge by Tera Expert
  • 622 Views
  • 4 replies
  • 3 helpfuls

Resolved! Agent Workspace configurations - HRSD

Hello Friends,Looking for some solutions like how we can add a custom dashboard into Agent Workspace for HRSD and What type of permissions and licenses are required for Agent Workspace.Thanks

_Samay by Tera Expert
  • 440 Views
  • 3 replies
  • 0 helpfuls

Resolved! Integrate ServiceNow with Adobe Sign

Please let me know how we can perform e-signature between Adobe Sign and servicenow.Kindly let me know the plugins required and the installation guidelines.

swaghosh by Tera Expert
  • 1458 Views
  • 3 replies
  • 2 helpfuls

HR Case SLA on HR Service Transfer

Dear Community Members, Looking for some inputs to set SLA definitions as per below requirements: Whenever an HR case is transferred to new HR service, the existing case gets cancelled and new case with new HR service is created, along with that, SLA...

Add UI action to Workspace Case creation form?

Hi everyone,  I hope you are doing well.  I wanted to customize a little bit the case creation page on HR Agent Workspace and I wanted to add a UI action (a button) there. It there any way to do so in UI builder or what is the other approach? Thank y...

rafas_10 by Tera Guru
  • 500 Views
  • 6 replies
  • 0 helpfuls

Employee Relations Case Summary Report

HiI am starting to research the use of the Summary Report for Employee Relations cases.  I understand I need to configure the document template to pull in the required information from the ER case.  It was not clear whether I could include details or...

jrusso by Tera Expert
  • 1250 Views
  • 2 replies
  • 0 helpfuls

Issue with Duplicate Attachment Copying from HR Task to HR Case

 I have created a business rule that uses the insert and update actions to copy attachments from an HR Task to an HR Case. However, I am still encountering issues with duplicate attachments being copied. Additionally, attachments are only being copie...

Satyam123 by Tera Contributor
  • 716 Views
  • 5 replies
  • 0 helpfuls