HR Walk-up
For the Yokohama upgrade, is the HR Walk-up functionality automatically enabled or configured by default? I want to ensure HR Walk-up is inactive. What steps should I take to confirm it is not available to HR users after the upgrade?
Forum Posts
UI Action override on HR Agent Workspace
Hey,I am looking for a soluition with hiding already existing UI Action on HR Agent Workspace without any changes applied onto OOTB UI Action.On HR Task we have OOTB buttons such as Close Complete, Close Incomplete etc.Normally when I'd like to use...
LifeCycle Approval Activity not working
Hi,Good morning,I have created one approval activity under one activity set. And selected the approver from case (Subject person Manager). The activity get successfully completed but there is no approval generated by the activity. Please help me out ...
Resolved! Getting error as "Could not serialize value" in flow designer
I have created a Subflow to fetch the Location data from the Workday endpoint, but it has a different structure for each record in XML. To resolve this issue , we have createda custom script, so that it will take individual records and insert them i...
GlideSchedule Not Returning Expected Time for Schedule Check — Always Outside Schedule
Hi everyone,I'm working on a script to check if the current time is within a specific schedule (8-5 weekdays excluding holidays) and create an HR case if it’s outside the schedule. I’m using GlideSchedule with the add() method and comparing the resul...
Unable to add RITM's under related list on Demand form
Hi All, We have an issue where users are unable to add or remove the RITM's under a related list on demand form. ABle to see the edit option to select the specific RITM but when adding, it is not getting added. Can someone please provide your experti...
Taxonomy topic banners are not reflecting on ESC portal
I have added Taxonomy level 1 topic banners from classic view but it was not reflecting in ESC portal. Even though if i select instance options as primary display icon and secondary display Banner it's not reflecting. Please help me on this. Regard...
Issue with "Ready for Work" UI Action in Workspace – Invalid Update Error
Hi Everyone,I'm encountering an issue with the "Ready for Work" UI Action on the HR Task table in Workspace. The same UI Action works perfectly in the native UI, but in Workspace, clicking the button results in an "Invalid update" error.I've already ...
Auto close hrcase based on user response
Once the user fills the questions in the record producer. If users selects “yes” for one of the question, then I want to auto close the case.Note:im unable to find the variables which user responded on backend.so how to validate and close it
Virtual Agent Topic Visiblity based on user input in first question
Hi, In virtual agent chat we have requirement, the virtual agent to prompt users to select between HR and IT options from first choice question, Then, based on their choice, it should display relevant topics. When users visit our portal, the virtual ...
Emails received with target empty
For few of the HR Tasks, received email with target as empty, but for few of the users it working good.The issue arises when a user replies to an email sent from a HR Task. However, when the same email is sent to another user, their reply successfull...
Escalation Rules HRSD
Hi All,1. Is it possible to configure escalation rules based on HR Services(or other field). For example: HR Tier 1 escalate to HR Tier 2 based on the HR Service2. Is it possible to define Escalation rules with multiple groups? For example ...
Existing COE
In hrsd For existing COEs, is there any flow designer or business rule for approvals triggering on service activities?
CIS HR exam questions
Anyone who has recently taken and cleared the CIS HR exam please provide me dumps like what are all the questions you can recall or remember that were on the test so that way I can prepare my study guide and know what to focus on based on the questio...
