Hi Team,What role should be assigned to a user to republish HR Knowledge Articles?We do not want to provide the sn_hr_core.admin role.The user already has the HR Knowledge Writer role, but they are still unable to publish or republish the article.Cou...
For a global customer implementing ServiceNow HR Service Delivery (HRSD) across multiple regions (e.g., China, India, Europe, Americas, Canada), how should the high-level architecture be designed? Specifically, detail the setup for HR Case Management...
I have created granular delegation table for: sysapprover_approver then i have created delegation rule and assigned approver name in the condition after that i have created a new delegate and added in the delegation rule .I checked in the employee c...
I have an HR Service (Scope - Human Resources: Core) in the ESC Portal. I have created a custom table "Routing ID" in Global scope which extends CMDB CI Table. I have a variable in the HR Service which is referenced to the custom table. I have recor...
Hey All, I’d like to ask for your help regarding Knowledge Article translation.In one of the companies I’ve seen, each Knowledge Article had a button or plugin that allowed users to translate the article into a specific language selected from a dropd...
Hello, We are going live with Live Chat for HRSD. There's no right or wrong answer to these but wanted to see what other customers are doing for this process. Thanks! Once an employee starts a chat, how long does an employee have to reply before the ...
Agent Assist for knowledge articles configuration is linking to backend (kb?). How to change this so that the "Add link in email" and the KB link actually links to portal (.esp?).I tried KB0868501 Change the copy Link action in Knowledge articles whe...
Hi Experts, I have a requirement where I have created the notification on the core case table and same notification is sent for all COEs. Now I want to insert a line in notification body to tell if this is a payroll case or benefits case or any othe...
Hi,I have a requirement where we have a new team field on an intake form which is a reference field. This field is being referred to HR Profile table and the user wants that it when clicked on this field for making a selection they should be able to...
Hello All,We have created a simple automated indicator for calculating the average. When we add this indicator to a widget and include it in a dashboard, clicking on the Analytics Hub shows a "Streaming error" message.Could anyone please help identif...
Hi All, I have a requirement where i need to cascade the hr service from HR Case(parent) to HR Task(child).I am trying from Form Layout where in the available section i have searched for Parent and expanded the field but still could not find the HR S...
On HR case creation page, there is custom reference field - 'Request subcategory' which refer to custom tables 'Global Request subcategories' table, which stores subcategory mapped based on Subject person's country and the associated HR service's Rec...
We have COE security policies setup to restrict access so that an agent can only see cases they are assigned or assigned to their group. This is working correctly when using lists or direct links to the case record. Where it is not working correc...
Hi Experts, I have a requirement to add a custom choice field to the HR Case table, and this field should be available on the case creation page in the new Configurable HR Agent Workspace. When a user selects a value for this field during case creati...
Hi everyone,I’m working with the table sn_hr_pa_profile_metric_result and I’ve noticed something strange in the list view.When different users access the same list with the same filter applied, some users see all columns (ex: Metric, Metric type, Emp...
