HRSD forum
Descritption
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Average Resolution time on HR cases

Hello All,I am planning to create a report on HR cases closed in last 3 months based on average resolution time. I see the field current is available on HR tables OOTB. I need to create a report for HR cases which were closed in 1 day, 2 days, 3-5 da...

dvelloriy_0-1747746510897.png
dvelloriy by Kilo Sage
  • 539 Views
  • 1 replies
  • 0 helpfuls

COE security Policy | How to deal with overlapping Policies

I've just implemented COE security Policies into my Instances and I've had no issues so far. But now we've received a new requirement. There should be 2 Policies, both applied on sn_hr_core_case.One is a general HR Agent Policy, which allows HR agent...

How to Create a Link to a Network Folder in HR Agent Workspace?

Hello,I am working within the HR Agent Workspace in ServiceNow and would like to add a clickable link that points directly to a network folder (e.g., a shared drive location such as \\server\folder\subfolder). The goal is for agents to be able to qui...

Tal5 by Giga Guru
  • 217 Views
  • 1 replies
  • 0 helpfuls

Schedule script execution

Hi Community,I have a requirement where a notification needs to be fired 4 days prior to last day  worked date (this field is available on HR case ).The steps I have followed is :1) Created event.2) Created schedule script execution. Will call the ev...

Drishti by Tera Guru
  • 639 Views
  • 8 replies
  • 0 helpfuls

Resolved! Recurring Service Portal/Announcements

Our team has been utilizing Service Portal/Announcements to communicate system-wide announcements to users. In the screenshot below, you can see the example of said banner at the top of the browser window. For the foreseeable future, the Announcemen...

jschnoll_0-1747679791106.png GetAttachmentThumbnail.png
jschnoll by Tera Contributor
  • 380 Views
  • 1 replies
  • 1 helpfuls

HRSD

 Knowledge author i want to hide all the non-HR can & cannot read criteria from the HR knowledge bases(HR all employees & HR-Agents). Below process i create but not working as per the above requirement. any one idea help me Go to Knowledge > Administ...

P1234 by Tera Contributor
  • 538 Views
  • 3 replies
  • 0 helpfuls

Resolved! HR document template

Hi,We are generating HR document templates using BR when a record producer is submitted.PDF are attaching to the case, but the variables/ fields configured on the templated are not displaying on the generated PDF. ${subject_person.company}${subject_p...

Resolved! Employee Relation catalog Item Description

Dear Team,We are having a requirement where into one of the record producers for employee relations. We have to populate description based on our business needs not whatever is getting populated from out of the box.I can see, record producer is havin...

_Samay by Tera Expert
  • 674 Views
  • 4 replies
  • 0 helpfuls

Start zoom call button on HR Agent workspace

Hello Community,We have installed the Collaboration Services and the required plugins for Zoom call functionality. The setup and connections are working well for the Incident, Problem, and Change Request tables in both Platform View and Service Opera...

saideepkada_0-1746772311596.png saideepkada_1-1746772326623.png
saideepkada by Tera Contributor
  • 486 Views
  • 1 replies
  • 0 helpfuls

Custom message on the ESC Portal

HI Team, Can you help if there is a possibility to add a custom message like "Thanks for submitting the case" once we submit the HR Case. Thanks

Sagar Rd by Tera Contributor
  • 409 Views
  • 2 replies
  • 0 helpfuls