Flow designer
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11-27-2023 08:16 AM
Hi All,
I have created a flow in which after case is closed complete and when a new additional comment is put into the case , a new case should be created. I want to ignore the additional comment put by the system . is this possible?
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11-29-2023 01:04 PM
@kali This can be easily achieved via a onBefore update business rule on the case table which will only trigger when the case is closed complete and the additional comment changes. In the script, you can choose to create a new case.