Flow designer

kali
Tera Contributor

Hi All,

I have created a flow in which after case is closed complete and when a new additional comment is put into the case , a new case should be created. I want to ignore the additional comment put by the system . is this possible?

1 REPLY 1

Sandeep Rajput
Tera Patron
Tera Patron

@kali This can be easily achieved via a onBefore update business rule on the case table which will only trigger when the case is closed complete and the additional comment changes. In the script, you can choose to create a new case.