From incident to service request as covert request button in incident form

AJAYKUMAR G
Tera Contributor

From incident to service request as covert request button in incident form

 

Particular catalog item targeting from incident

 

Button 

 

Incident caller is requestor for 

When button is created incident as canceled.

7 REPLIES 7

Ankur Bawiskar
Tera Patron
Tera Patron

@AJAYKUMAR G 

your requirement is not clear.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Create a button like convert request on incident form that trigger one of catalog request .

 

Incident caller is requested for in req item.

@AJAYKUMAR G 

OOB it's already available

AnkurBawiskar_0-1739889598571.png

 

also check this

I have query on Convert Incident To a Request 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

on form