Dear Experts, We have recently implemented the HRSD application in our instance. All the active user profiles have been converted in the HR profiles, of late we decided to remove contractors and other users from HR Profiles as they are not relevant. ...
Kia ora, I have a record producer and want to populate a variable (hire_date) with employment_start_date from the employee profile of the signed in user when the form loads. I've tried a few methods but can't quite get it to work and would really app...
Hey there SN Comm! I am looking to see if anyone knows a good way to develop a UI Action (possibly), that can basically do the following: Take attachment(s) from HR Case, and move them to the HR Task (when needed). While this is not a huge deal, our ...
Is there a way to customize the order the articles are listed in the Featured Articles widget on the ESC? Currently they appear to be listed in the order that I added them as featured articles in the Knowledge Base. I'd like to be able to rearrange t...
Hello All, How could we view as what are the next state or is there any link which provides documentation of Case States?
Is there a way to add and access Favorites within the agent workspace? Thanks!
Hi, Is anyone aware of how to edit or update the script or a way to change the setting for Additional comments(customer visible) in Additional comments field in HR case form. I am trying to change the script since the name of the HR Service is repeti...
We would like to evaluate and test the Standard Ticket Page on our ESC Portal. Our Test environment has been upgraded to Paris. The Service Portal - Service Catalog v2 plugin has been enabled. However, when I click on a HR Case from the my_requests ...
Hey SN Comm! I am looking to see if I can create a report on the HR Case Table - specifically, I need to know if I can do the following: How many Cases were assigned out in the day (today), by rep So, the report needs to show cases that were assigned...
How to calculate metrics time from start to till closure on HR Case. We need to calculate the Average Time to Close for our HRCs, and this should be based on the duration the case is in the state from creation of case to till closure of case
Hi The COE list is displaying only one of my COE configured, I've already checked 'COE configuration' and they are set as true. If I'm creating the case as admin I'm able to see the complete list. As Admin As HR user
I can't find where HRJ Task Take Survey Widget is used. Can we make a survey as to-do task in Employee Service Center portal? Thanks.
We like the new Transfer Case option to reclassify a case by choosing, "Transfer with existing case number" and feel this will be very helpful. The drop down to select the transfer type displays,"Transfer to a new case number" first, then you have t...
Hi everyone, I'm looking to copy across Additional Comments when a case is transferred to a new COE with an existing number (Reclassify Case Transfer). However, currently, the Reclassify Case Transfer Script Include only allows for Work Notes to be c...
We have a requirement as part of Separation process to collect input from an HR as to whether the subject person on the HR case should be rehired or not. There is a rehire flag on HR profile. The HR do not have access to the backend they only login t...
