Hi Guys, I am new to the HR module. I am studying the possibility to implement Enterprise Onboarding and Tr. solution OR just order guides (Service catalog) for an international company. As of today the scope is Onboarding, Offboarding and Relocati...
Hello, We have a custom portal where we are using a custom widget "Related Article" where we need to populate article from multiple Knowledge base. Articles are appearing under this widget from different knowledge base as per the logic defined. But...
How to configure those all modules under that application ...
Hi, I found a field called 'Follow Up' (follow_up) on the HR Case form in my Quebec PDI. I don't recall seeing in other instances I used before, so was wondering what is this field's purpose and whether it is tied to any script or rule? Thanks in ad...
I am taking Employee input from service portal using HR Task type Collect Employee Input and Employee form. There is only 1 record matching the condition. Question type is string. Target field is also string. Taking user input from esc portalNot m...
I want to restrict users from adding or deleting attachments on HR Cases that are in the Closed state on the HR Service Portal. Client Script with disableAttachments() does not work on HR Service Portal. How else can I achieve this? Thank you! Holly
I tried to create a dialog window. but when i use <g:dialog_buttons_ok_cancel ok="return validateComments()"ok_type="button" cancel_type="button" /> in my html . it caused the error Element type "g:dialog_buttons_ok_cancel" must be followed by eithe...
Wondering what the out-of-box Service Level Agreements (SLA's) are for HRSD.
Hi! what configuration do I need to work on if I want a parent's case's files/attachments or even comments, copied/duplicate to its child task? Thanks in advance!
Hello SN Comm! I have seen many other posts trying to accomplish what I am asking for. However, none of the suggestions/answered posts has worked for me (it could be that I am putting the code in the wrong area of the script). Nonetheless, Here is wh...
Hi, Is there anyway we can copy the "employee end date" field value from HR profile table on to custom field on User[sys_user] table. Business rules written in one application scope will work in another application scope, if i want to query the HR pr...
Hi Community! Does anyone know how I change the config in HR SNOW for the HR Case field 'Subject Person; Current - Shows only ACTIVE users and in the popup shows 'First Name' 'Surname' 'Email Address' I'd like - Shows both ACTIVE and INACTIVE users a...
Hi there, We just moved to HR Scoped application from HR legacy case management. We've noticed that the email replies from ex-employees (non-company email domain) and those who are not Opened for, Opened by and Subject person are not getting copied b...
I would like to create an on change client script to auto fill approver field (head of the department selected in V1 on catalog variable), based on what value is selected under department V1 What department is the new hire joining? List of acti...
We are implementing service now (kicked off yesterday woohoo!) and are coming from another case mgt. system where we had 50 topics, 200 categories, 350 sub categories. Clearly too many. We know we need to slim it down, but are struggling to identif...
