Granular Delegation - All Notifications

JulianLemcke
Mega Sage

‎11-09-2023 05:55 AM

Hello together,

 

We are currently implementing the "Granular Delegation" plugin and I've noticed that the documentation states that it is possible to select "All Notifications" and "Meeting Invites" for granular delegates.

However, it seems that this selection is only possible through the back-end, but not within the "granular delegation" widget on the profile within the ESC Portal.

 

Does anyone know if I'm missing something here?

 

ESC Portal:

JulianLemcke_0-1699538098521.png
Backend:

JulianLemcke_1-1699538120039.png


Cheers,
Julian

 

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3 REPLIES 3

Community Alums
Not applicable

‎01-09-2024 01:15 AM

Hi Julian, did you find something about it? I'm facing this issue and don't know what to do.

 

Thank you,

 

Gabriel

0 Helpfuls

JulianLemcke
Mega Sage
In response to Community Alums

‎01-09-2024 02:08 AM

Hey Gabriel,

 

Unfortunately, I haven't had any luck and the answer (after reachout) from the ServiceNow Support was that this "is intended as designed". I searched again in the community article and created a slide for myself and us to explain the behaviour of it.

 

That might help you, but unfortunately, it was a bit dissapointing. You might be able to accomplish this with the customization of the widget on the profile page.

 

My slide:

Snag_a17afd.png

 

Cheers,

Julian

Community Alums
Not applicable
In response to JulianLemcke

‎01-09-2024 07:46 AM

Sometimes ServiceNow have these limitations that aren't understandable. Thanks for the info and for sharing this slide, it was very helpful.

 

Cheers,

 

Gabriel

0 Helpfuls