Agent workspace
Hi All,In the agent workspace there is a bell icon for notifications , from where in servicenow can i configure the notifications for the bell icon.
Forum Posts
Resolved! Highlighting of a field not working when it is in first column in HR agent workspace
HiI have a requirement to highlight a field in list column to any color when that filed is in list in hr agent workspace,so i have created highlighted value in workspace experienceits working fine when we have kept it in any place (example second co...
How to change header search bar location
We recently upgraded our portal and the search bar shifted to the right in the header. Where do I go to move the header location to align with the left side of the screen?
Knowledge Feedback Task generated when feedback user clicks "No Thanks" on feedback form
@Musab Rasheed How to stop to generate feedback tasks when user clicks "No Thanks" on feedback form. Kindly reply ASAP. Its an urgent requirement
Unlock Your Brain's Full Potential: The Science Behind NeuroTest
NeuroTesting involves a series of tasks and exercises designed to assess specific cognitive abilities. These tasks may include puzzles, memory recall exercises, pattern recognition tests, and response time assessments. During the evaluation, a traine...
Custom Articles are updated/modified whenever 'View Article' is clicked.
When the 'View Article' UI link in the knowledge form is clicked, the article is updated even though no changes have been made to the article. The 'sys_updated_on' and 'sys_updated_by' fields will be changed to the user viewing the article and the co...
Resolved! Get choice Sys ID
Hi everyone, I want to get the sys_id of a choice in a select box type variable and compare it to the value set on a property, and if it's equal it makes some fields mandatory and visible. I have a catalog client script and a script include but it's ...
Sort the values for a reference field in alphabetical order
Hi,I am having a field called case reason in HR Cases table which is reference to a custom table 'u_case_reason'. I want the values of the case reason should be sorted in alphabetical order both in record producer and case form for all users. I tried...
Resolved! I need to know where the information in HRSD Tabs are stored in ServiceNow
I configured some Tabs on a HRSD case form (see attached) and I need to find the 'name' of these Tabs, so that I can Hide/Unhide them. Can someone please direct me to were these "name" information are stored? Thank you
Virtual agent
Hi All,On the virtual agent can we make the system recognise the word hello , where to do this configurations?Thanks in advance
Unable to add tag field in the HR work
Hi All, while adding tag field in the HR workspace via gear button we are receiving error , can you tell me how to resolve that one . Can you help me to resolve the issue . Thanks ,Chandan
Cutting Costs, Saving Energy: Matrix Energy Saver Technology
Matrix Energy Saver represents a leap forward in energy-saving technology, offering a simple yet effective solution to optimize energy usage and reduce waste. Designed to seamlessly integrate into existing electrical systems, Matrix Energy Saver util...
Unable to add tags in HR classic workspace
Hi All, I want tag field in HR workspace should visible to all the employee who can access human resource workspace , i have done by using the gear button which is visible in right top move from the left to right but still it is not visible to other...
How to add a new List in HR Agent Worksapce?
How can I add a new List to HR Agent Workspace? I've been looking at documentation and can find information on Agent Workspace (incidents, problem, ect.), but can't find anything for HR Agent Workspace.
Resolved! Original Value on HR case Description
Hi, On my record I have variable called name referenced to sys_user table. After form submission form the portal why the case description show the logged in user value as well next to the variable as orginal value I'm aware this is populating from ...
