Hi All, We are in the migration process from Classic workspace to Configurable workspace. In agent workspace (Configurable workspace) while creating the case , after clicking the next button System suppose to show the existed cases with opened for , ...
Hi In Agent workspace for HR Case management, in records of HR Profiles, in all ‘phone’ fields, there's country code +61 added when there's no phone number provided in the data.If there is a value, then it's not there and the value is correct.Can som...
Hi When we want to transfer chat to another queues, we see the list of queues where no agent is available. Can we see only the queues where we have available agents?
Hi All,After an hr case has become inactivated then the activity section should be closed for the end user on the portal . Any idea on how to achieve this.Thanks in advance
I have a requirement to auto assign a case to a particular HR agent based on an alphabetical list. For example: 1. Agent 1 handles cases with a subject person with last name of A-M.2. Agent 2 handles cases with a subject person with last name of N-Z...
Can you assist me in locating the assignment rule for a template, I've looked and I just can't seem to locate this. We have a payroll request form that has 3 drop down choices once a user starts the request. When I look at the assignment rules for ...
Hi all,The Requirement is to disable the selection of past dates in a date type field in servicenow? (Not by giving an alert and clearing the value using onChange client script) How can I achieve this?Thank you!!
Hello Community, I have worked on an onboarding process. I have everything setup in my env where the Lifecycle events and the activities are ready to be executed, I have my record producer kicking off to initiate the process. When the process is kick...
We are reaching out to you to inform you of an issue that impacts instances on Now Platform Vancouver Patch 3 Hot Fix 1 and above that use the "Related List Condition" in reports. When certain conditions are met, the data from these reports may not b...
HI all, How can I create a multi-row variable set in a case form with 3 columns and a dynamic number of rows? Any suggestions on how to implement this in the case UI would be greatly appreciated. Thanks.
On incident form, next to caller field, I have "Show Related Devices" icon. After clicking on it, all the assets assigned to the user are showing in a list. I want the functionality enabled that if I select any asset then it should show in configurat...
Hi All, We have a requirement to integrate workday and ServiceNow. Whenever new user is created in Workday, ServiceNow should automatically submit new hire request in ServiceNow.Please let me know how to achieve this. Thanks,Supriya.
Hello Community!When we select COE while creating an HR case, the work note fields become read-only when we are creating the HR case from the HR agent workspace.But when we create case from platform it is not read-only.I have checked all the ACL's an...
Hi guys , I am trying to extract value from email body which contains certain data as Name: Value pair . in inbound actions we can get the values by email.body.name. However when i am trying to create the inbound action flow . when i create a trigg...
Hi all,I am looking to implement Visual Task Boards in our HRSD instance and I am wondering if there is a way to have the VTB show up in Agent Workspace, or do the users need to go to the back end to access the VTBs?