when employee clicks servicenow link, it creates prepopulated case
is this possible? Is it possible that when them employee clicks on the servicenow link, it creates a HR Case with prepopulated information?
Forum Posts
HR Configurable agent workspace
Hi All,I am configuring HR Configurable agent workspace i need to know where in the ui builder should i make the changes to not display the interaction record list and disable it in the record menu too. I am migrating the workspace from classic work...
HR Case gets cancelled along with activity sets "XYZ" activity set state changed to Error because a
Hi Team, I have three activity sets defined for a HR Case where when the case is created via postman the cases are getting cancelled and activity sets also gets cancelled .It displays the following error in the case forms "XYZ" activity set state ch...
Can we use similar dropdown for multiple variables.
if you have same choice list for 2-3 variables, how can we achieve that by creating one rather than separately creating for all the 3 variables.
Create Prompt while close HR case by asking confirmation .
Currently, we are looking for functionality where an prompt should be open whenever assigned to clicked on "Close Complete" button (UI Action) to take confirmation for HR cases. Regards,Prasanna
How to convert the time into minutes
Hi Team, Can someone please help me on the script.Requirement: I have created one record producer. I have used multi row variable set with the variables as start time, end time and meal break time with the type date/time variable. now i need a total ...
Content Item URL with hyperlink
I am creating Content items with URL and want to see if there is way to hyperlink the URL so it just displays the Content item name instead of the whole URL?
notification
How can we change the font style or size of subject line of the notification in service now?
Knowledge base
Hi All,We have knowledge articles restricted based on country where they are from(put hr criteria on can read) , few user wanted to have access to all articles so i created a user criteria on put in can read but it did not work , if i put the user cr...
Enable NEXT EXPERIENCE in Vancouver release
We have an issue while enabling Next Experience in the instance globally. We already enabled "glide.ui.polaris.experience" Property but not able to turn on the now experience.
Knowledge Article rating
Hello,We have install below plugins for KB article rating and KB feedback task:1) com.snc.knowledge_advanced2) com.snc.knowledge_serviceportalUsing above plugin we made some cutomization that when user set the rating below 2/3 then automatically a 'k...
Group manager is not able to add/remove member
Hi all , Group manager is not able to add /remove group members in the group and also he is able to see edit button. while clicking the edit button able to see slash bucket but after save user are not removing or adding the group.Can anyone help me i...
In Washington DC Version Indoor Mapping once we try to Import the CAD file it is not loading
In in Washington DC Version Indoor Mapping once we try to Import the CAD file it is not loading Properly Kindly check on the below SS
group manager is not able to add/remove members in the group
Hi All. Group manager is able to see edit button but he not able to add/remove members in the group . Can anyone help me regarding this issue. Thanks ,
Review keywords in Knowledge Article Attachments
Hi all, since AI Search indexes attachments, is there any way we can search these attachments for a specific keyword? For example, I would like a list that reflects all the attachments that contain the word "Leave".
