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Forum Posts
hrsd
why The HR agents are not able to see a few fields in Genie QA
Resolved! How to automatically change Opened For for HR Case when the manager of the subject person changes?
If the manager of an employee changes after the HR Case is submitted, is there a way to automatically update all "opened for" HR Cases with the new manager? Are there any best practices for this? Thanks
Resolved! HR Workspace Playbook area not showing open document tasks
Hello I am having an issue in the hr workspace where in the playbook view the message "This activity will become available after the previous activities are completed" is displaying like the record hasnt triggered yet even though it has. This also me...
I need to show both User(sys_user) list and archive users table list in single variable
Hi all, 1.As per the ask we are requested to show all users names in the single varibale..from users table and archive users table list and we want this variable type should be a list collector (End user will be creating request for multiple user for...
Resolved! How to remove Delete UI action in forms and lists
Hi,I have created a table in a scoped Application.How can I hide the "Delete"UI action in both form and list with out modifying Access controls?
Is there a way to identify page redirects in the kb_use table?
Hi, we are facing an issue with reporting where users are saving the URL of an article (the URL ending with sys_kb_id=xxxxxxxx instead of the permalink that ends with sysparm_article=KBXXXX). This causes two records to be captured in the kb_use table...
Free (opensource) Chatbot integration
Hello dear community, I'm in need of assistance. I am looking to implement a chatbot on the ServiceNow portal. While I'm aware that ServiceNow offers a chatbot solution, it comes with an additional cost. My goal is to find an opensource chatbot that ...
How to do translation for checklist items on a HR task ?
Hello, Community, I am trying to translate the checklist items to french on a HR task while the task assignee's language is French.Is there any way to implement that in servicenow ?
Compose mail in the agent workspacew
Hi All,While users copy a content which includes the images to the compose mail , before sending the mail everything is fine. When end users receive the mail there is space between the images and text written on the image is gone. Please help me on t...
I would like to know the contents of additionalFieldsList.
When displaying the HR Lifecycle Events Case on the portal, there are rare instances where unintended information appears.I would like to explore ways to avoid this display if possible. However, I haven't been able to confirm what is actually being s...
HR Activity Set condition trigger from Task in HRSD process
Hello, I am in need of some guidance on what I should select below. I am creating an activity set I want to trigger when a field on a task during the HRSD in processing catalog item "yes" is selected per screenshots below The task above is one of the...
Hi i want to display hr task description on portal page like hr case.
Hi All,I want to display hr task description on portal page like hr case description (Please refer the below screenshot). could you please assist me how to achieve this requirement? @Ankur Bawiskar @Community Alums
VA Topic blocks to different instance
Hi,How to move Topic blocks of Virtual agent to different instance so that it can works properly.Thanks
report on incidents when it was changed to one particular assignment group to another
report on incidents when it was changed to one particular assignment group to another
