How to customize translated html text formatting
I want to add new custom options in the article body paragraph dropdown showed in the imageOptionsIntroduction (Arial, 12 pt)Question (Arial, 12 pt, bold)Answer (Arial, 10 pt)
Forum Posts
About the bulk case request in Journey (Lifecycle Events)
Hi,Currently, I am creating a Journey using Journey source in Lifecycle Events.If anyone has insights on the following two points, I would appreciate your guidance:Is it possible to support bulk case requests?Is it possible to periodically add sets o...
About Trigger Types for Activity Sets for Lifecycle Events
What is the trigger type "Condition" for the Life Cycle Event activity set?In this trigger type, I can set Condition table and Condition, but I don't know how to use it specifically.Also, how and when is the target record identified? (when the record...
How to stop assignment group from changing when transferring HR case
Hello, when we transfer an HR case, the assignment group updates based on our HR assignment rules. How can we leave the assignment group alone when transferring an HR case? Is there a way to update the assignment rules to not populate with transferre...
Resolved! I have to add first day message to user on portal.
Hi @Susan Britt, I have to add first day message to user on portal. I have created Campaign, Campaign bundle, Portal content, Campaign content to add birthday widget on portal like same I have to add first day message on portal and to achieve that ...
Global Description from HR Template not rendering on Portal (Employee center core)
Hi All, I am having one issue with the HR Template where we are pulling some values from HRLE Case on Global Description on the HR Template form. When the task is rendered for admin then it is retrieving the values from the HR Task but when the task ...
hrsd custom forms not displayed correctly
I created a business rule query to filter out the list of records based on users having a certain role. The BR works fine, the issues is when I impersonate a user with that role, I see the records, but when i click into the record, it displays a diff...
How to set Approval for HR case when it was created before work began?
Hi All, Actually i have requirement that whenever user submit a request then need the HR case to be approved by the Subject Person's line manager, before it is available for work to begin Thanks Ramu k
If we are trying to give the word hello or hi it was showing the error message in virtual agent
When they are trying the word Hello / HI it was showing error message like sorry i didn't understand, instead of that it should dispaly the proper response.
COE and HR Service not showing options in HR Case
Hi everyone, We have an issue wherein the COE and HR Service fields are not showing options when creating new HR Profiles. Has anyone encountered this issue before?
Force g_modal field reference query in Agent Workspace UI Action
Hello --Anyone have any luck forcing an Agent Workspace client script reference field query to work? I'm building a custom UI action ("Change Assignment") which is nearly working -- it gives the user a list of ALL assignment groups, instead of respec...
How to take screenshot of the Variable editor section of HR Task created by record producer
Is there a way to take screenshot of the Variable editor section of HR Task created by record producer and send it via email to users.
UI Builder Group by 'Opend' define dates
Hi to all community members,Considering I filtered the data in the component to only show the last 7 days,Is there a way to show the days in the display of Sunday, Monday, etc. and not the dates with the hours? Thank you
Service portal
Hi Team,I want to show widget ,when we right click on portal page then it should show ticket header widget.Thanks
Image not showing in Assessment Template Definitions table for survey form
Hi Team, Smiley image of *very dissatisfied is not showing in Assessment Template Definitions table which is used in survey form please find screenshot.Thanks
