Granular Delegation - All Notifications

[JulianLemcke]

Hello together,

We are currently implementing the "Granular Delegation" plugin and I've noticed that the documentation states that it is possible to select "All Notifications" and "Meeting Invites" for granular delegates.

However, it seems that this selection is only possible through the back-end, but not within the "granular delegation" widget on the profile within the ESC Portal.

Does anyone know if I'm missing something here?

ESC Portal:

Backend:

Cheers,
Julian

[Community Alums]

Hi Julian, did you find something about it? I'm facing this issue and don't know what to do.

Thank you,

Gabriel

[JulianLemcke]

Hey Gabriel,

Unfortunately, I haven't had any luck and the answer (after reachout) from the ServiceNow Support was that this "is intended as designed". I searched again in the community article and created a slide for myself and us to explain the behaviour of it.

That might help you, but unfortunately, it was a bit dissapointing. You might be able to accomplish this with the customization of the widget on the profile page.

My slide:

 

Cheers,

Julian

[Community Alums]

Sometimes ServiceNow have these limitations that aren't understandable. Thanks for the info and for sharing this slide, it was very helpful.

Cheers,

Gabriel