Help on Employee Form Condition when using Collect Employee Input HR Task Type

jxa7987
Tera Expert

I have HR Task with Type : Collect Employee Input where I need to map the fields from the Employee form to the HR Case Total Rewards record. 

Below is my condition and I only need to return 1 value, I have this HR Case with child cases so it returned 10 records under the subject person.  Any help on what should I need to add in the condition?

find_real_file.png

 

 

Fields are not mapped and I am getting this error:

find_real_file.png

4 REPLIES 4

Mrman
Tera Guru

Hi,

This is the OOB behavior of Employee forms , condition should always return unique value.

michaelj_sherid
ServiceNow Employee
ServiceNow Employee

@jxa7987 you can use other items from the case such as the HR Service or that it is active. There are some enhancements targeted for San Diego to help with this type of use case where it is difficult to uniquely identify the case to which the data should map. 

Regards,

Mike

Bec B
Tera Contributor

Hi Mike, 

Did those enhancements with San Diego happen? If so is there anything you may be able to share on how this works with those enhancements to get the unique case identified? 

Thanks Bec 

@Bec B The enhancement did not make it to the product for your use case. There are other options as I mentioned before (using the case is active and/or is a particular HR Service). There was an idea submitted for this, found here. I recommend voting to increase the visibility . 

 

Regards,

Mike