Hide Offboarding case from My Requests in Employee Center for subject person

[GhitaB]

I’m trying to hide Offboarding HR cases from the Subject Person in Employee Center → My Requests, only when the user is an external worker (contingent worker / subcontractor) based in Spain. HR Criteria and COE configuration are not working, as the case is still visible in My Requests. From my analysis, the My Requests list is populated by an OOTB Script Includethat retrieves all HR cases regardless of HR Criteria. I would like to understand the correct and supported way to exclude these Offboarding cases from the Subject Person in this specific scenario (Spain + external), without impacting other users.

[Mark Manders]

I think an ACL would be the quickest way to achieve this. Just don't allow this specific user group the right to read this specific case type.

[GhitaB]

but even with that the case still show on my requests in the esc i just need to update the filter so that it will exclude offboarding cases for the subject person on the esc

he don t use backend so he actually don t have access to it in the back office i just need to hide it from my requests filter 

[Ankur Bawiskar]

@GhitaB 

HR COE Security rules use ACLs in behind so if your HR COE Security policy is correct and it's restricting in native when user navigates to HR Cases then it should work in portal as well

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[GhitaB]

this is how i've created new COE policy not sure if this is the correct way or not? i did not add any group as those external users none of them have a group so