Hide Offboarding case from My Requests in Employee Center for subject person
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-21-2026 01:57 AM
I’m trying to hide Offboarding HR cases from the Subject Person in Employee Center → My Requests, only when the user is an external worker (contingent worker / subcontractor) based in Spain. HR Criteria and COE configuration are not working, as the case is still visible in My Requests. From my analysis, the My Requests list is populated by an OOTB Script Includethat retrieves all HR cases regardless of HR Criteria. I would like to understand the correct and supported way to exclude these Offboarding cases from the Subject Person in this specific scenario (Spain + external), without impacting other users.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-21-2026 02:49 AM
isn't a bit risky to modify what is OOB?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-21-2026 02:52 AM
@ghitabahaj Yes , it's risky
Thanks,
Pratiksha
✨ServiceNow Rising Start 2025

