Hide "At a Glance"

Dennis Ford · ‎01-14-2022

Is it possible for an individual agent to hide the "At A Glance" section on the HR case in agent workspace? We tried turning off the "Show Sidebar"

michaelj_sherid · ‎01-18-2022

Hi @Dennis Ford The way we configure contextual sidebar pages in classic workspace(Quebec) and WEP workspace(Rome) is different. For classic we have a module ‘Contextual Side Panel’ in platform but for WEP we do it in the UI builder within the contextual sidebar component’s configure section. This is why the behavior changed. I would go the path of reporting a case in Now Support.

Regards,

Mike

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Subhadip Bagchi · ‎06-28-2023

Hi Dennis,

Did you get any solution for this? We also have a same requirement where by default this tab needs to get hidden for users.

Thanks

Subhadip