Business rule
Hi All, Can you please help in writing BR for adding virtual agent topic block under customised HC service support as show in the below picture.
Forum Posts
Next Experience ui form behaviour
Hi everyone, I am working on Human Resources core application. for our case form we have a multiple count field which is placed after state. Configured through form layout. now we are facing issue that under Related search this field is viewing. n...
we have select box varaible on record producer and choic values are reference to sys choice table
We have selectBox variable Rank on record producer and values are reference to sys choice table. choice values are like below.NW01, NW05, NW21, NW23BY01, BYC1, BYC3, BYC7, BY04, BY04for example, on form load the Rank variable has NW01 value. if user ...
Auto Cancel Lifecycle Event Case
Hi There Can someone please help correct/write the Business Rule for the below logic. The one we have written is not working.We need to auto cancel the Lifecycle event case when the subject person HR profile becomes inactive.Before cancelling the LE...
"Assigned to" not being filled for new lifecycle event cases
Hi all, I've been running into an issue with newly created lifecycle event cases. The assignment group is assigned correctly, but the "assigned to" field is left blank, despite the fact that there are multiple users in the group. I've never experienc...
Resolved! HRSD
log in the back end of service now, in the menu ALL , some users don't see the full menu for knowledge (published, create new, unpublished etc....) ; they just see knowledge and home pagewhich role its needed?can anyone help?
run transform script for Remove contingent workers for HR profile whose cost center is not HR -
remove contingent workers from hr profile where cost center is not HR run transform script in servicenow
Integrate Catalog Task to Human Resource
Hi All, I have a requirement to create a HR ticket through Catalog Task. I heard about Universal Request however no idea how it works?Could anyone of you please let me know whether my requirement will be fulfilled by UR or any OOTB's application modu...
HTML message changes for proactive prompts
Hi we are using the proactive prompts for virtual agent icon which ServiceNow has been released as new feature for utah version, configured all the OOTB functionality, but for HTML message which it shows as message for user we need a enhancement.As a...
Query Business rule
I have some questions regarding query business rules in ServiceNow, and I'm hoping to gain some clarity on how they operate.I currently have two query business rules configured, one is out-of-the-box (OOTB), and the other is a custom rule. Both of th...
Wanted to show the record producer variables on the HR task over the ESC portal
Hi All, We have a requirement to show the record producer variables to the HR task level over the ESC portal as currently these variables aren't visible to the person who is been assigned to this task from the portal. Scenario: When an employee from ...
how to restrict a case in hrsd
how to restrict a case in hrsd
Lifecycle Events - HR Template Checklist - Why it is so hard to move it between instances?
Hello Experts, When creating an HR Template for the Lifecycle Event Activity, you have the option to assign a checklist to it and add checklist items to that template. However, problems arise when you need to move the developed Lifecycle Event to ano...
Resolved! Workday replacing Servicenow
Hi team wanted to know if an organisation wanted to look at going down the path of replacing Successfactors and Servicenow HRSD combo. Would Workday be able to easily replicate what servicenow hrsd module does for example almost 100 forms , different...
How to extract data from a fillable PDF in the service portal into ServiceNow?
We have a requirement to let the User fill a fillable PDF on the Service Portal and insert the data they've entered back into a ServiceNow Table. Is this possible? How do we extract the user inputted data into SN? Thanks
