Hello All,In the HOME tab of the HR Agent Workspace when I scroll down I can see a few score type reports as seen in the attached screenshot. When we click on that score(here it is 0), these are the columns shown in the list by default. Now we know t...
While working in the HR agent workspace, I'm finding an issue with the Employee relation table.For cases related to the Employee relation table, the already configured response templates do not workit shows 'Please specify the Table Configuration' th...
Hi We have integrated Microsoft teams with Servicenow but when we click on "start microsoft teams chat" button in HR agent workspace, nothing happensthe chat modal just loads has anyone faced this similar issue?please assist thanks in advance please ...
Hi, I've requirement to hide + button to create HR case from the HR agent workspace. can someone help how to do that.
Hi all, Can anyone explain the function of this._convert in script includeFor example, in below lineif (gRecord.next()) {quickLinksMap[gRecord.sys_id] = this._convert(gRecord, 1);}What does this._covert do? Thanks in advance
Hi All,so we are creating HR case for onboarding, once the case created RITM and 4 SCTASK need to be created and it should be assign respected groups.we can able to achive this using a flow ,but I am looking HR Lifecycle .I need some more details , c...
there was a requirement where for a perticular table, approvals should be delegated. I am facing issue with delegator user criteria , delegate use criteria and delegates tab under delegation rule, please explain how and under which scenario they shou...
HiIn standard ticket page , when HR case is opened, we can see the date,state in right side of the page(Highlited in yellow)But we have a requirement where these options should be visible in left side of the page beside HR case,Attaching the sample s...
Hi All,In the HR case ,whenever state changes to ready to work or work in progress to awaiting acceptance automatically HRI user acceptance work flow is not attaching but we are changing manually ready to work to awaiting acceptance than HRI user ...
Hello All, I have a question, if we do not have enough records to train the PI then can we use the live cases (which are closed) to train on the data that we are getting and get to a point where we can test the predictions are satisfactory enough and...
Hi Can we use context variable based routing for agent chat where we do not have virtual agent and only live agent conversations. I did few set up but it's not working for me. Let me know if I am missing something
Hi Can someone please help me in setting up ribbons on Agent Workspace for HR Case Management(configurable). I tried using the steps we used in legacy workspace, but unsuccessful. If there is any document for ribbons on configurable workspace, please...
Hi Can someone help me in setting up queues based on the payroll country vale from HR profile table. Have written a script below, please let me know if I am missing at something. (function executeCondition(/* glide record */ current) { if ('intera...
Hi , please help me to change the logo of the workspace.
Hello experts,I am rendering a UI page in workspace using g_modal.showFrame.I am getting a 'Close' button in the pop-up by default, which I want to remove/hide.Any lead on how to achieve that? This is a simple line of code:function onClick() { var...
