Dear Friends, Looking for some urgent help, Need some to understand which users are getting Case Participants or involved parties .I have seen, there are some ACL's where it's role # sn_hr_er.case_writer and below script. Pls help me to understand. ...
Hi There, Can anyone provide input on how to add filters to the Knowledge backend (Self Service -> Knowledge)? Please find the screenshot Thanks,Jubisha
Hi, I have a requirement to hide HR tasks with a specific task type when the users are viewing form standard ticket page. I am able to hide it from hrm_todos page but not from the to-dos being displayed from standard ticket page..
Hi everyone, I hope you are doing well! I have a requirement to change a little bit the OOB Tranfer case functionality.Transfer case UI page: https://(your instance name).service-now.com/sys_ui_page.do?sys_id=452f10e42f131200b3c9a310c18c9511&sysparm_...
I have enabled the System Localization- Enable|18N Debugging for creating some French translation entries for few of the records. I need to translate few of the edit columns records of case management but after enabling the above I am getting the cod...
Hi all,I have a requirement where I need clickable link in the comments section of HRcase.I tried below but its not working.Could some one please help here.var gr = new GlideRecord('sn_hr_core_case');gr.addQuery('number','HRC989999');gr.query();if(gr...
Hi All, Can anyone please help me to retrieve below soap response which contains binary data(i am not sure if this is binary or not but in the response it is mentioned as content transfer encoded is binary) of an attachment. --uuid: test sysidContent...
Hiwe have a requirement where HR tasks with task "type =Internal task" should not be visible in portal in to-dos section in HR case in the portalwe have to achieve this by ACL configuration, I have added the "hr task type is not internal task " in al...
Iam facing weird issue, I have ui policy to make variable is not mandatory in HR Agent workspace and its working fine but when you change your language to Chinese its showing mandatory.Is there any one who came across similar type of problems?
Has anyone implemented the Form I-9 & E-Verify integration with ServiceNow? Looking for reviews, feedback, lessons learned, barriers, etc. Thank you!
I have a report that shows knowledge updated on a monthly basis. Just wondering if retirements are considered updates?
Hi Everyone, We're using the HR Benefit Plan list (sn_hr_core_benefit_provider) and andsince we have knowledge articles existing for the listed benefits, we'd like the links in the list to redirect to the selected article - has anyone tried this sol...
Hi Everyone, We're using the HR Benefit Plans list (sn_hr_core_benefit_provider), but for some benefits employees would need to download and complete forms (e.g. to agree for salary deductions) - is it possible to add attachments to records in this t...
Hi Team, We are working on employee relations cases where in related list - Case Participated we can set Subject of allegations and subject of allegation user should not be able to view that case. Do we have anything OOTB to implement like this. Rega...
Is there any way to hide or disable Response Template and Fulfillment Instructions on the sidebar of HR Agent workspace (configurable)?
