Hide SLA Breached case card tag on the case card in HR UIB workspace landing page
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03-13-2025 04:56 AM
Hi all,
Is there any way to hide the SLA Breached case card tag on the case card in HR UIB workspace landing page?
Thank you in advance,
Victoria
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03-13-2025 09:29 AM
If record doesn't have SLA attached then that message won't be shown.
It will be shown only when SLA attached to that record is breached.
I was able to create a copy of that.
you will have to check which part brings that and then hide it
This is the component which shows that "HR Case card SLA"
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-17-2025 07:01 AM
Hope you are doing good.
Did my reply answer your question?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-17-2025 08:22 AM
Hi @Ankur Bawiskar ,
Thank you for the idea. I will disable SLA, so message won't be shown.
Best regards,
Victoria
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03-17-2025 08:39 AM
Thank you for marking my response as helpful.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader