Hide SLA Breached case card tag on the case card in HR UIB workspace landing page

VictoriaSte
Giga Guru

Hi all, 

 

Is there any way to hide the SLA Breached case card tag on the case card in HR UIB workspace landing page?

 

VictoriaSte_0-1741866911805.png

Thank you in advance,

Victoria 

8 REPLIES 8

@VictoriaSte 

If record doesn't have SLA attached then that message won't be shown.

It will be shown only when SLA attached to that record is breached.

I was able to create a copy of that.

you will have to check which part brings that and then hide it

This is the component which shows that "HR Case card SLA"

AnkurBawiskar_0-1741883340015.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@VictoriaSte 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi @Ankur Bawiskar , 

Thank you for the idea. I will disable SLA, so message won't be shown.

Best regards,

Victoria 

@VictoriaSte 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader