Hiding HR Services from certain groups in case creation?

jcmings
Mega Sage

‎08-22-2023 07:34 AM

I have the services A, B, C, D, and E in my system, spread across multiple Centers of Excellence. I have Group1, which should be able to create cases in services A, B, C, and Group2, which should only be able to create cases in services in C, D, E. 

 

What is the best way to limit Group2 from seeing HR services A & B in the case creation dialog? CoE Security Policies do not block the HR service from appearing in that list. HR Criteria on the HR Service only key off the subject person.  Must I use a query BR? This approach is not super scalable.

 

 

Thanks.

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jcmings
Mega Sage
In response to umaaggarwal

‎08-22-2023 07:54 AM

You're saying to create an onLoad client script on the Case Creation screen? (I don't know if that is even possible.) This would require multiple checks, one for each group, and a long list of addOptions or removeOptions. Why would you go this approach over a query BR?

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